Frequently Asked Questions

Your company is transferring the responsibility for the payment of your Defined Benefit Plan's annuity benefits to MetLife. Metropolitan Life Insurance Company is going to be responsible for guaranteeing your benefit, making payments to you, and providing all services related to your DB Plan’s benefits.

Yes, MetLife will provide you with a certificate describing your benefits, along with the information we have for you.

You’ll receive a certificate from MetLife once we have received all of the necessary information from your company. We ask for your patience during this process. We will be happy to answer your questions along the way.

There will not be any change to your benefit. MetLife will now be providing services related to your annuity benefit. You will receive your retirement payment in the same timeframe and in the same manner as you have in the past.

No, we are working with your company to make sure we have all the necessary information to make your first payment on time.

Once your information has been transferred to us you are able to get estimates on the MyBenefits website. Our Customer Service Consultants are also available to help. You may contact one of our Customer Service Consultants at 1-800-638-5656 Monday through Friday, 8:00 AM-11:00 PM Eastern Time.

The MetLife family of companies is a leading global provider of insurance, annuities and employee benefit programs. For over 145 years, MetLife has been a leading provider of insurance and financial services throughout the United States, and the Latin America, Europe and Asia Pacific regions.

We manage pension payments of over $2 billion a year for over 600,000 annuitants. We have been paying annuities and helping annuitants for over 90 years, issuing the first group annuity contract in 1921.

Metropolitan Life Insurance Company has high financial strength and claims-paying ability ratings from the major independent rating agencies – A.M. Best, Standard and Poor's, Moody's, and Fitch. For detailed ratings information please see our company profile section on our website at https://www.metlife.com/about/corporate-profile/ratings/index.html

Insurance companies are generally regulated by state governments, and required to maintain enough capital to satisfy their financial obligations to their policy holders. You can access more information about this subject in our useful links section of our website.

You can go to https://www.metlife.com/about/index.html

You may contact one of our Customer Service Consultants at 1-800-638-5656 Monday through Friday, 8:00 AM-9:00 PM Eastern Time.

You may also access Our "MyBenefits" website, which allows you download forms and provides other self service options.

You are able to access the website at https://mybenefits.metlife.com/retirementincome.

Log onto the site and follow the instructions on the website to register.