J.D. Power Certification

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J.D. Power Certification

MetLife’s Retirement & Income Solutions Customer Solutions Center team has once again been recognized by J.D. Power for providing “An Outstanding Customer Service Experience” for Phone Support. MetLife’s Retirement & Income Solutions business is among a select few institutional retirement providers that have received this certification.*

This award recognizes MetLife’s Retirement & Income Solutions Customer Solutions Center which includes U.S. Pensions, Institutional Income Annuities and Structured Settlements businesses

  • We are among the small number of institutional retirement providers to be recognized with this J.D. Power distinction
  • The U.S.- based (in Warwick, RI) center responds to millions of customer inquiries each year
  • The J.D. Power Certified Contact Center Programs measures and awards effectiveness in key areas such as training, quality assurance, recruiting and management roles
  • Recipients of this distinction uphold a number of best practices, including maintaining limited hold times, supporting a knowledgeable and courteous call center team, and providing timely resolution of inquiries

*J.D. Power 2019-2021 Certified Customer Service Program recognition is based on successful completion of an evaluation and exceeding a customer satisfaction benchmark through a survey of recent servicing interactions. For more information, visit www.jdpower.com/ccc.