Frequently Asked Questions
Our FAQ section answers a variety of questions spanning administration and regulation.
To determine your record keeping platform you can use your plan account number as a guide. If you need more assistance, please contact your local RMC Territory Map.
- MetLife Online: For plans with 7 digits only (i.e., 1234567), you can access your plan records at online.metlife.com. You can also contact Plan Services at 800-842-3330.
- Plan Service Center: If your plan account number has 7 digits followed by an extension (i.e., 1234567-01), you can access your plan records at psc.metlife.com. You can also contact Client Services at 800-856-7772.
Improved participant website experience*
Our new MyAccounts website (formerly named MetLife Online) has intuitive navigation, quick links and a modern layout that makes account management easier for participants.
Watch this quick video for an overview of the new experience.
*For MyAccounts, formerly known as MetLife Online, includes plans with 7 digits only (i.e., 1234567).