Frequently Asked Questions

Our FAQ section answers a variety of questions spanning administration and regulation.

To determine your record keeping platform you can use your plan account number as a guide. If you need more assistance, please contact your local RMC Territory Map.

  • MetLife Online: For plans with 7 digits only (i.e., 1234567), you can access your plan records at You can also contact Plan Services at 800-842-3330.
  • Plan Service Center: If your plan account number has 7 digits followed by an extension (i.e., 1234567-01), you can access your plan records at You can also contact Client Services at 800-856-7772.

Improved participant website experience*

Our new MyAccounts website (formerly named MetLife Online) has intuitive navigation, quick links and a modern layout that makes account management easier for participants.

Watch this quick video for an overview of the new experience.

*For MyAccounts, formerly known as MetLife Online, includes plans with 7 digits only (i.e., 1234567).