Frequently Asked Questions

Our FAQ section answers a variety of questions spanning administration and regulation. There is also helpful information specific to your record keeping platform which you can choose from below.

To determine your record keeping platform you can use your plan account number as a guide. If you need more assistance, please contact your local RMC Territory Map.

  • MetLife Online: For plans with 7 digits only (i.e., 1234567), you can access your plan records at online.metlife.com. You can also contact Plan Services at 800-842-3330.
  • Plan Service Center: If your plan account number has 7 digits followed by an extension (i.e., 1234567-01), you can access your plan records at psc.metlife.com. You can also contact Client Services at 800-856-7772.
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General

Frequently asked questions regardless of platform.

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MetLife Online

Frequently asked questions specific to MetLife Online.

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Plan Service Center (PSC)

Frequently asked questions specific to PSC.