Plan Service Center FAQs

To obtain credentials to access the Plan Service Center website, contact Client Services at 800-856-7772.

Please call Client Services at 1-800-856-7772, use the voice-prompt for “Website Support”, and then voice-prompt for support with “Login and Passwords”

Plan level assets — such as forfeitures — require your continued review and utilization. Your Plan Document outlines the provisions permitted by your plan, on when and how to utilize these assets. These assets may include employer contributions, unallocated plan assets and unclaimed property (uncashed checks). To determine the amount of Plan level assets in your plan requiring your review, log into the Plan Services Center at www.psc.metlife.com and navigate to Plan > Overview > Summary. Scroll down to Plan Information & status and select Plan-level balances and you will see a list of the types of Plan level assets currently available in your Plan.

Review any plan level assets, in conjunction with your Plan Document provisions and provide appropriate direction to MetLife.  You may also want to consult with your legal counsel or tax advisor, to determine the actions to take with regard to these assets.

Guided Payroll is an enhancement to the direct entry online payroll contribution process in the Plan Service Center (PSC) website. Guided Payroll allows you to process your contributions and update employee information in the same interface. Because Guided Payroll allows you to add and update employee data, you will be able to benefit from services that you may not have used before, such as eligibility and vesting calculations, online and automatic enrollment.

Login to the Plan Service Center website (psc.metlife.com) 

1. Click on the Employee menu

2. Enter the employee's last name in the search bar and click GO   

3. Click on the employee's name 

4. Click on the Statements tab to view an Adobe PDF of historical statements and inserts

Login to the Plan Service Center website (psc.metlife.com)  

1. Click on the Reports menu

2. Reports are sorted onto different tabs based on content; select the report you want by clicking on the report name 

3. Choose your parameters for the report and click Submit to add the report to your queue

4. Click on the Manage My Reports option from the Reports menu to see the completed report

For ERISA plans, login to the Plan Service Center website (psc.metlife.com)

1. Click on the Plan menu

2. Select Plan Information from the drop down menu

3. Click on Required Notices from the secondary menu 

4. Click on the link for Fee Disclosure Documents

Login to the Plan Service Center website (psc.metlife.com)

1. Click on the Employee menu

2. Select Search employee 

3. Enter either the SSN or Name of the employee you need to update, click GO 

4. Under the Overview section, select the Employee Detail tab 

5. Scroll down to Employment Information and click on the Edit link 

6. Make any necessary changes (add term date) and click on Save Changes

Login to the Plan Service Center website (psc.metlife.com) 

1. Click on the Plan menu 

2. Select Plan Information from the drop down menu 

3. Click on Plan Audit Requests 

4. Click on the Request New Audit Package button

5. Enter the email address where you would like notification to be sent when the audit package is available. 

6. Click Order.

If you will need additional supporting documentation, a separate form will produce with your audit package to make a separate request.

There are various types of corrections that can be made on a participant’s account.  Please contact our Plan Service Center 800-856-7772, for a representative to assist you in the type of correction as well as instructions on how to make a correction to an account.

There are a number of on demand reports available in the Reports section of the Plan Service Center (psc.metlife.com). A Participant Data File can be run on all the participant accounts in your plan. A full listing of reports is available on the “Show All” tab of the reporting page.

To obtain the correct change forms, please contact 800-856-7772.

1. Go to the Reports tab on the Plan Services Center website and choose Request standard reports under the drop down.

2. Click on the Distributions & Loans and locate the Participant Involuntary Distribution Listing report.

3. Complete the filters based on the provisions outlined in your Plan Document. Click Submit.   

Review to ensure all participants listed are terminated, notify them of their right to take distribution and after 30 days (or longer as you deem appropriate) sign and submit the Participant Involuntary Distribution Listing for final processing.

MetLife can automate this process so that it occurs on a regular basis without manual intervention. Please see your account representative for more detail.