MetLife Online FAQs

You can access your plan records at online.metlife.com. You can also contact Plan Services at 800-842-3330.

Call annuity technical support at 800-560-3330 for assistance.

Plans can send money either by ACH/Wire transaction (also referred to as PC Remittance) or by mail (Lockbox).

• If you're interested in PC Remittance you should send an email to pcremittance@metlife.com
• Technical issues and password resets for PC Remittance should be sent via email to pcremittance@metlife.com
• If a contribution is mailed, the money is sent to the lockbox
• If sent by PC Remittance (which is an ACH/Wire transaction), the group must submit back-up documentation in an electronic/computer file sent as an email attachment

Enrolling in PC Remittance

• The plan should send an email to pcremittance@metlife.com

All forms can be sent by fax to 1 877 549-5834.  Our system will add a time stamp along with the date received as part of the overall processing.  This will ensure items received are processed in the order in which they are received and as timely as possible.

Requests are received via all forms of communication.

• emails can be sent to requests@metlife.com
• faxes can be sent to 877-549-5834
• calls can be made to Customer Service at 800-560-5001

Send a fax on your company letterhead to 877-549-5834 that indicates your plan name, plan identifier, and the authorized signers on the account.

You can change your address and/or phone number through MetOnline servicing site. Watch this video to see how easy it is.