MetLife Online FAQs

Account Access

You can access your plan records at You can also contact Plan Services at 800-842-3330.

Call annuity technical support at 800-560-3330 for assistance.

Improved participant website experience*

Our new MyAccounts website (formerly named MetLife Online) has intuitive navigation, quick links and a modern layout that makes account management easier for participants.

Watch this quick video for an overview of the new experience.

*For MyAccounts, formerly known as MetLife Online, includes plans with 7 digits only (i.e., 1234567).

The information contained within this website is intended to be informational in nature and should not be considered a recommendation or individualized advice to a specific individual. Links to third party websites are provided for your convenience and information only. The content in any linked websites is not under MetLife's control and MetLife is not responsible for the content of such websites.

Any discussion of taxes is for general informational purposes only, does not purport to be complete or cover every situation, and should not be construed as legal, tax or accounting advice. Clients should confer with their own qualified legal, tax and accounting advisors as appropriate.

MetLife and its employees and representatives may not give legal advice. Clients should consult with, and rely on, their own independent legal advisors regarding their particular set of facts and circumstances. 

The plan document provides the terms of the plan. In general, if there are any conflicts between this material and the plan document, the plan document provisions are controlling.

MetLife refers to Metropolitan Life Insurance Company and its affiliates.