How we help
Beneficiary support
We offer tools and services to support you and your loved ones during an accidental death or a dismemberment.
Accidental Death & Dismemberment (AD&D) claims
If you pass away, the AD&D claim will be paid automatically with your Life insurance claim, so there are no additional steps required for your beneficiary or employer. In the event of a dismemberment, you will need to submit a claim to MetLife for payment.
Here’s what’s needed for a dismemberment claim:
Life Claim Form
Collects information about your policy
Reimbursement form
Captures payment preferences and banking information
Relevant medical records
Documentation relating to the injury, including hospital and operative records, police or incident reports, or health records.
Claim forms
The Life Claim and Reimbursement forms can be completed digitally and submitted via email or fax. Forms are available on our Claim forms page.
What happens next
After a claim is submitted, we reach out to confirm receipt and explain the support services that are available as part of the plan. Here’s what happens next:
- Processing – We process the claim. If additional information is needed, we’ll contact the submitter. Our goal is to process claims within 10 business days once all documentation is received.
- Confirmation – Once the claim is processed, we contact the beneficiary to confirm the claim was processed, explain how the claim was paid, and reiterate any additional support services they may have access to.
- Payment – Payment is issued according to the beneficiary’s preferences. We can pay in nearly any currency to bank accounts around the world. We will follow-up with the beneficiary to confirm payment was received and ensure no lingering questions.
How we help