eBenefits & App
Learn more about our website, eBenefits, available at eBenefits.metlife.com.
Welcome to the worldwide plan with a personal touch
Welcome to the MetLife Worldwide Benefits member material homepage. Here you can read more about international benefits, your MetLife Worldwide Benefits plan, and the tools and resources available to you.
Crisis support resources
We hope you and your family are continuing to stay safe if you have been impacted by the recent war. Our teams are monitoring the situation and are ready to help should you need assistance. War, violence, and political uncertainty can cause stress, anxiety, and other responses, even if you are not directly affected by the situation. Please know that we are here to support you and your family as everyone tries to understand the impact of the recent situation and process these events.
Customer Service
We are prepared to handle any influx in inquiries on the ground and guide you to nearest medical facility, should you need medical assistance. Call the number on your ID card if you have any questions or concerns regarding accessing medical care as a result of this event.
International Employee Assistance Program
For immediate and confidential counseling and support services for you and your family members, including crisis situations, call the 24/7 helpline at +1-844-670-3327 (US) / +1-416-382-3264 (worldwide) or visit the “IEAP” tab on our website, eBenefits. (Please check your Schedule of Benefits to confirm if you have IEAP as part of your benefits plan.)
Crisis support line
If you do not have IEAP coverage through MetLife Worldwide Benefits, our IEAP provider has opened a Crisis Support Line for anyone in the community in need of emotional support in relation to these events. The Crisis Support Line is open 24/7 and can be reached in the United States at 1-877-757-7587, Canada at 1-844-751-2133, the United Kingdom at 0800 088 5339 and Ireland at 1800 817 227. By calling, individuals will receive professional emotional support and/or referral to community resources. This resource is available to anyone and everyone.
Crisis support articles
Coping with Feelings of Fear and Anxiety About Violence
Acts of violence, whether they occur locally or abroad, can affect our sense of safety — about the present and the future. This article provides information on ways to cope at this time.
How a traumatic event can affect you
Recognizing the normal and natural reactions to traumatic events is the first step to being able to cope with the personal aftermath of trauma. Understand the reactions you may be experiencing right now and read strategies to help you get through this challenging period.
Tips for taking care after a traumatic event
While the effects of a traumatic event may sometimes last months or even years, there are some steps that can be taken immediately to help reduce the negative impact.
Tips for helping your child through a traumatic event
For a parent or guardian, a traumatic event is frightening. It can be even more frightening and unsettling for children. Like the adults around them, they too experienced the same event. Read more about potential reactions you might see in your child and what you can do to help.