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Welcome to the worldwide plan with a personal touch

Welcome to the MetLife Worldwide Benefits member material homepage. Here you can read more about international benefits, your MetLife Worldwide Benefits plan, and the tools and resources available to you.

Crisis support resources

We hope you and your family are continuing to stay safe if you have been impacted by the recent war. Our teams are monitoring the situation and are ready to help should you need assistance. War, violence, and political uncertainty can cause stress, anxiety, and other responses, even if you are not directly affected by the situation. Please know that we are here to support you and your family as everyone tries to understand the impact of the recent situation and process these events.

Customer Service

Customer Service

We are prepared to handle any influx in inquiries on the ground and guide you to nearest medical facility, should you need medical assistance. Call the number on your ID card if you have any questions or concerns regarding accessing medical care as a result of this event.

International Employee Assistance Program

International Employee Assistance Program

For immediate and confidential counseling and support services for you and your family members, including crisis situations, call the 24/7 helpline at +1-844-670-3327 (US) / +1-416-382-3264 (worldwide) or visit the “IEAP” tab on our website, eBenefits. (Please check your Schedule of Benefits to confirm if you have IEAP as part of your benefits plan.)

Visit eBenefits now

Crisis support line

Crisis support line

If you do not have IEAP coverage through MetLife Worldwide Benefits, our IEAP provider has opened a Crisis Support Line for anyone in the community in need of emotional support in relation to these events. The Crisis Support Line is open 24/7 and can be reached in the United States at 1-877-757-7587, Canada at 1-844-751-2133, the United Kingdom at 0800 088 5339 and Ireland at 1800 817 227. By calling, individuals will receive professional emotional support and/or referral to community resources. This resource is available to anyone and everyone.

Crisis support articles

Coping with Feelings of Fear and Anxiety About Violence

Acts of violence, whether they occur locally or abroad, can affect our sense of safety — about the present and the future. This article provides information on ways to cope at this time.

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How a traumatic event can affect you

Recognizing the normal and natural reactions to traumatic events is the first step to being able to cope with the personal aftermath of trauma. Understand the reactions you may be experiencing right now and read strategies to help you get through this challenging period.

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Tips for taking care after a traumatic event

While the effects of a traumatic event may sometimes last months or even years, there are some steps that can be taken immediately to help reduce the negative impact.

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Tips for helping your child through a traumatic event

For a parent or guardian, a traumatic event is frightening. It can be even more frightening and unsettling for children. Like the adults around them, they too experienced the same event. Read more about potential reactions you might see in your child and what you can do to help.

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Educational materials

Learn more about your benefits generally and some tips on using your plan.

eBenefits & App

Learn more about our website, eBenefits, available at

Local ID cards

If you’re assigned to certain areas of the world, you may also receive a second, local ID card – either to enhance your experience in your work country or for compliance reasons. Learn more about where you may receive a local ID card and how to use.

U.S. Tax Info

Learn more about receiving your 1095B from MetLife Worldwide Benefits.

Critical Health Alert: Coronavirus

We are all aware of the Coronavirus health incident currently happening and we are monitoring the situation. For the latest updates from MetLife Worldwide Benefits, please read our expat COVID website and check back for updates on your plan accommodations, resources, and FAQs.

MetLife’s worldwide benefits products are underwritten by Delaware American Life Insurance Company, a MetLife affiliate domiciled at 600 North King Street, Wilmington, DE 19801, and other affiliates.

Like most group insurance policies, insurance policies offered by MetLife contain certain exclusions, exceptions, waiting periods, reductions, limitations and terms for keeping them in force. Ask your MetLife representative for costs and complete details.