Technical support 

Technology not cooperating? If you’re having trouble with our website, eBenefits, or our mobile app, the resources below can help you with registering, logging in, and resetting your password. And, if all else fails, contact us for help.

Reset your password 

Forgot your password? Resetting it is easy, you don't even need to contact us thanks to multi-factor authentication. Watch our video for step-by-step instructions.

eBenefits FAQs

We recommend using Google Chrome or Microsoft Edge to access eBenefits. 

Your password must meet the following criteria:

  • Must be between 8 and 20 characters long
  • Must contain at least one lower case letter 
  • Must contain at least one upper case letter 
  • Must contain at least one number 
  • May contain hyphens (-) or underscores ( _ ) but no other special characters 
  • Cannot contain spaces 
  • Cannot match previous five passwords 
  • Cannot be the same as your user ID

You must create your password to complete registration. You can update your password at any time once logged into eBenefits in the Profile dropdown. 

 Your policy number identifies your employer; your certificate number identifies you as a covered MetLife Worldwide Benefits member. Both these numbers are found on your ID card as well as the Welcome Email.

Enter your policy number and certificate number exactly as they are listed on your ID card, including any leading or trailing zeroes.

Clear your cache and history

If you're having trouble logging in, it can help to clear your browser cache and history. Watch our how-to video for step-by-step instructions.

Mobile app support 




Keep your account safe 


I’ve tried everything! 

We can help! Fill out our