Bereavement services
Through your MetLife Worldwide Benefits Life insurance coverage, you have access to beneficiary and bereavement support through Empathy Loss Support, offered in partnership with Empathy. This program combines compassionate human support with digital tools to help beneficiaries address the emotional impact of loss while managing important next steps.
Please note: some services require a U.S. phone number. If you do not have one, you can access Grief Counseling services, which are available worldwide.
Empathy’s comprehensive support includes
Compassionate care
A team of expert Care Managers provide practical and compassionate support, helping beneficiaries or covered individuals manage and coordinate tasks.
Personalized guidance
Impacted individuals receive a Care Plan tailored to their unique needs, offering step-by-step guidance for anything they may be facing.
Tools for coping
Emotional support resources like a daily journal, guided meditations, and breathing exercises are easily accessible at any time.
Estate administration
Empathy provides guidance to navigate the paperwork for estate planning and/or settling a loved one’s estate.
How to get started
We’ll take care of enrolling you in Empathy Loss Support to make the process as smooth and simple as possible. Here’s how it works:
Step 1: Contact us at MetLifeWorldwide@metlife.com or +1 302-661-8674 (1-800-451-1847).
Step 2: We’ll need your first and last name, phone number, and email address to get you registered for Empathy.
Step 3: You will get a text from Empathy with a link to register and download the Empathy app.