Cancer Care Compass
Personalized support through every step of the cancer journey
A cancer diagnosis can impact every aspect of life—from emotional well-being and daily responsibilities to work, relationships, and recovery. MetLife provides access to Cancer Care Compass, through our partnership with Telus Health, to offer personalized support designed to help you navigate those challenges with confidence. This service is available even if you are not on an active Long Term Disability (LTD) claim.
With Cancer Care Compass, you'll be paired with a dedicated cancer care coordinator who offers emotional, practical, and vocational support from diagnosis through treatment and return to work—so you can focus on what matters most: your health and wellbeing.
Your dedicated support system
Throughout your cancer journey, you'll have one consistent point of contact who understands your unique needs and goals. Your coordinator works alongside you to help connect resources, provide guidance, and create a personalized plan tailored to your situation. Your coordinator can help with:
- Emotional support and counseling
- Stress management and mindfulness resources
- Navigating treatment-related challenges and life changes
- Return-to-work planning and vocational coaching
- Practical resources related to finances, transportation, and daily life needs
- Regular check-ins to help adjust support as your needs evolve
How Cancer Care Compass works
No two cancer journeys are alike. That's why Cancer Care Compass creates an individualized support plan based on your specific needs, priorities, and goals. Your plan can evolve over time, ensuring you receive the right support when you need it most.
Whether you're newly diagnosed, actively receiving treatment, preparing to return to work, or adjusting to life after treatment, your coordinator will help connect you to tools, resources, and support that can make the journey feel more manageable.
1. Connect
Speak with a care coordinator and discuss your situation, concerns, and goals.
2. Assess and Plan
Your coordinator completes an assessment and develops a personalized support plan tailored to your needs.
3. Receive Support
Get personalized support every step of the way with up to 18 counseling sessions for emotional well-being and up to 12 vocational reintegration coaching sessions to help you prepare for and transition back to work, along with practical resources and guidance throughout treatment and recovery.
4. Adjust and Move Forward
Regular follow-ups help ensure your support continues to align with your changing needs and goals.
You're not navigating cancer alone
Cancer Care Compass provides compassionate, personalized support to help you feel informed, supported, and empowered throughout your cancer journey. From diagnosis through recovery and beyond, you'll have a dedicated partner by your side every step of the way. You can use this service even if you don’t have an active LTD claim with us.
To get started, you can:
- Contact us via email or phone at:
- Email: MetLifeWorldwide@metlife
- Phone: +1 302-661-8674 or 1-800-451-1847
- Our team is available by phone during core business hours: 8:00 AM – 4:00 PM EST. We can also call you at a time that is convenient to you – no matter your time zone.
- Reach out directly to TELUS Health using the contact information below:
- Access support through TELUS Health directly. Your policy number is required to verify eligibility for services.
- Toll-Free: 833-303-6854
- International Direct Dial: +1-919-341-7444
- Phone coverage is available 24/7.