Grief counseling

Grief counseling

Grief can take many forms and affect each of us differently. Whether you're coping with the loss of a loved one or navigating a major life change, professional counselors are here to support you and your family – at no additional cost. Please check your Schedule of Benefits or ask your employer if this service is included in your plan.

You have access to caring, expert support if you experience:

The passing of a loved one

Divorce or separation

A serious medical diagnosis or critical illness

Job loss or termination

one.telushealth.com
Username: metlifesupport
Password: assist

Phone support

You can access up to three in-person or telephonic sessions with a licensed counselor. Telephonic counseling sessions are tailored to your unique needs. Here’s how to get started:

Step 1: Call +1 416-382-3264 (collect calls accepted).

Step 2: A Service Advisor will gather some initial information.

Step 3: You’ll be connected with a specialist to ensure the right care.

Note: If a counselor isn’t immediately available, you’ll receive a callback within 20 minutes.

Grief Counseling Services are provided by a vendor not affiliated with DelAm, and the services provided are separate and apart from the insurance provided by DelAm. The vendor’s network of Counselors have master’s or doctoral degrees and are licensed professionals. The Grief Counseling program does not provide support for issues such as: domestic issues, parenting issues, or marital/relationship issues (other than a finalized divorce). For such issues, members should inquire with their human resources department about available company resources. Events that may result in a loss are not covered under this program unless and until such loss has occurred. This program is available to Employees and their family members, as well as to beneficiaries at the time of a death claim. Family members are defined as an Employee’s lawful spouse, domestic partner, natural child, adopted child, and stepchild. Services are not available in all jurisdictions and are subject to regulatory approval.