Member welcome journey
We’re here to make navigating your benefits easy and reassuring. That’s why we’ve created tools to guide you every step of the way. Our unique member welcome journey is a proactive, tailored email series that delivers information that matters to you, based on your unique MetLife coverages, so you feel confident about your coverage from day one.
Digital guidance and support
Proactive, thoughtful outreaches
You’ll begin receiving emails from us on your effective date of coverage – we’ll confirm your policy details, coverages, and more. Emails arrive in a two-week cadence so they’re not overwhelming.
Tailored to you
Communications focus only on the benefits relevant to you
Clear guidance
We provide straightforward instructions on managing plans, filing claims, and accessing available services.
Here’s how it works
You are enrolled in coverage
Hint TextYou receive the first email
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Receive emails over time
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Journey ends
Hint TextYou will start receiving the member welcome journey emails on your effective date. Or, if you’re enrolled after your effective date, you’ll start receiving emails right away. The first email will confirm your effective date of coverage.
You’ll automatically receive emails from us at hello@emails.metlife.com. Look for us in your spam or junk mail folder if you can’t find us.
The campaign is a 10- to 24-week journey that adjusts based on your specific products and services.
Once you’re fully oriented, you’ll have everything you need at your fingertips. Please feel free to save emails for future reference, share them with beneficiaries or family members, revisit this microsite at any time, or reach out to us whenever you have questions.
See the member welcome journey in action
Watch our member welcome journey video to see how the journey works in real time.
Key topics
Based on your product mix, here are the email topics you'll receive from us.
Any product
If you are enrolled in any product with us, key topics in your member welcome journey will include:
If you are enrolled in any product with us, key topics in your member welcome journey will include:
- Welcome email with confirmation of key coverage details
- Customer experience details
- Customer Service information
- Survey opportunity to submit feedback
- Recap of benefits and contact information
Life insurance
If you are enrolled in Life insurance with us, key topics in your member welcome journey will include:
If you are enrolled in Life insurance with us, key topics in your member welcome journey will include:
- Value of Life insurance
- Reading your Life Schedule of Benefits
- Grief counseling
- Legal support services
- Beneficiary information
- How to file a Life claim
AD&D insurance
If you are enrolled in AD&D insurance with us, key topics in your member welcome journey will include:
If you are enrolled in AD&D insurance with us, key topics in your member welcome journey will include:
- Value of AD&D insurance
- Reading your AD&D Schedule of Benefits
- Understanding your Schedule of Covered Losses
- How to submit an AD&D claim
LTD insurance
If you are enrolled in LTD insurance with us, key topics in your member welcome journey will include:
If you are enrolled in LTD insurance with us, key topics in your member welcome journey will include:
- Value of LTD insurance
- Reading your LTD Schedule of Benefits
- Understanding key LTD terms
- How to submit an LTD claim