Contact Us

For employees

If you are a covered employee and need to contact customer service, please use the contact information on the back of your MetLife Worldwide Benefits ID card. If you do not have your card, contact the appropriate party below. 


Incurred within the US
Contact the US Regional Service Center
Incurred outside the US
Global Regional Service Center

For brokers and employers

If you're a broker or employer looking to learn more about our benefits solutions, please use the form below.

Provider interested in joining our network?

Our members know that when they visit a provider in our direct pay network, they can expect quality care and seamless service. 



You can submit claims in five convenient ways: online via MetLife’s eBenefits website, mobile app and, email, or by fax, or mail. 

Yes! This is the best way to submit a claim because reimbursement occurs faster than if you submit via fax or courier mail. You can log in to our website, eBenefits, and then click the “Claims” tab to get started.

We offer many tools on our website, eBenefits. As a remotely-working employee, you can:

  • Search for full-service hospitals, medical centers, clinics, and doctors virtually anywhere in the world
  • Submit a claim online and view your claim history
  • Print a copy of your ID card or your dependents’ ID cards
  • Request hard copies of your ID cards
  • Update mailing address or employment status
  • Download a Certificate of Coverage
  • View coverage details for you and your dependents
  • Download forms and policy information
  • Review travel information, such as warnings, country guides, and passport and visa requirements
  • Access wellness tools, such as health - risk assessments and personal health trackers
  • Set language preferences, to read in English, Spanish, French, Arabic, Chinese, Korean or Hindi

Registration is easy! All you need is your ID card. Here’s what you need to do:

  • Go to
  • Click the New User Registration link.
  • Enter your policy number, certificate number/member number, date of birth, and a valid email address. (Your policy number and certificate/member number are printed on your ID card.) Click Submit.
  • Check your inbox for a validation email and click the link in the email. The link is time-sensitive, so you should access the link within 48 hours.
  • Re-enter your policy number, certificate/member number, and date of birth. Click Submit.

Now you can personalize their user profile and access eBenefits’ many tools and resources.

If you cannot complete registration within 48 hours or need additional assistance, please contact your dedicated Regional Service Center.

MetLife’s worldwide benefits products are underwritten by Delaware American Life Insurance Company, a MetLife affiliate domiciled at 600 North King Street, Wilmington, DE 19801, and other affiliates.