Contact Us

Reach out to the MetLife Worldwide Benefits Team for expert benefit insights or for answers to any questions you or your globally mobile employees may have.

Customer Service & Claims

If you are a covered employee and need to contact customer service, please use the contact information on the back of your MetLife Worldwide Benefits ID card. If you do not have your card, contact the appropriate party below. 


Incurred within the US
Contact the US Regional Service Center
Incurred outside the US
Global Regional Service Center

Sales Contacts for Brokers and Employers

For companies operating across countries, MetLife offers personalized employee benefit solutions to globally mobile employees. Use the information below to contact the MetLife Worldwide Benefits Sales Team and learn more.


Kevin Hannum
Southeast Territory
Scott Pushman
Midwest/Northeast/Mid-Atlantic Territory
Linda Wachter
Midwest/West Territory


Jared Morris
South/West Territory
Kurt Bradshaw
Pacific Northwest/Western Canada Territory

Provider interested in joining our network?

Our members know that when they visit a provider in our direct pay network, they can expect quality care and seamless service. 

As a globally mobile employee, how do I submit a claim? Collapsed Expanded

You can submit claims in five convenient ways: online via MetLife’s eBenefits website, mobile app and, email, or by fax, or mail. 

Can I submit a claim online? Collapsed Expanded

Yes! This is the best way to submit a claim because reimbursement occurs faster than if you submit via fax or courier mail. You can log in to our website, eBenefits, and then click the “Claims” tab to get started.

What online tools are available for me, an employee, on assignment abroad? Collapsed Expanded

We offer many tools on our website, eBenefits. As a remotely-working employee, you can:

  • Search for full-service hospitals, medical centers, clinics, and doctors virtually anywhere in the world
  • Submit a claim online and view your claim history
  • Print a copy of your ID card or your dependents’ ID cards
  • Request hard copies of your ID cards
  • Update mailing address or employment status
  • Download a Certificate of Coverage
  • View coverage details for you and your dependents
  • Download forms and policy information
  • Review travel information, such as warnings, country guides, and passport and visa requirements
  • Access wellness tools, such as health - risk assessments and personal health trackers
  • Set language preferences, to read in English, Spanish, French, Arabic, Chinese, Korean or Hindi
How do employees traveling abroad for work register for eBenefits? Collapsed Expanded

Registration is easy! All you need is your ID card. Here’s what you need to do:

  • Go to
  • Click the New User Registration link.
  • Enter your policy number, certificate number/member number, date of birth, and a valid email address. (Your policy number and certificate/member number are printed on your ID card.) Click Submit.
  • Check your inbox for a validation email and click the link in the email. The link is time-sensitive, so you should access the link within 48 hours.
  • Re-enter your policy number, certificate/member number, and date of birth. Click Submit.

Now you can personalize their user profile and access eBenefits’ many tools and resources.

If you cannot complete registration within 48 hours or need additional assistance, please contact your dedicated Regional Service Center.

MetLife’s worldwide benefits products are underwritten by Delaware American Life Insurance Company, a MetLife affiliate domiciled at 600 North King Street, Wilmington, DE 19801, and other affiliates.