Creating A Better Workplace Mexico

MetLife Employee Benefit Trends

Creating A Better Workplace

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Build a better workplace and a happier workforce

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It has been five years since MetLife last conducted its Employee Benefit Trends Study (EBTS) in Mexico. Both the economy and employment practices have changed significantly since then.

Mexico has a huge labor productivity gap between small- and medium-sized enterprises (SMEs) and large firms. Also, there’s a gap between employers’ views of work attitudes, health and wellness, and those of their employees. This isn’t new. In 2013, employers also overstated the levels of employee engagement. But today, the gap has widened.

This report shows how addressing the unmet needs of a multigenerational workforce can build a better workplace — and generate loyalty, engagement and productivity from employees. The first step forward is for employers to better understand employees’ feelings about the workplace.

Perception gap in the workplace widens
60% Employees who state that they agree Loyal to their employer
78% Employers who state that their employees agree Loyal to their employer
48% Employees who state that they agree Satisfied with their job
78% Employers who state that their employees agree Satisfied with their job
29% Employees who state that they agree Satisfied with their benefits
73% Employers who state that their employees agree Satisfied with their benefits

Mexico Employee Benefit Trends Study

A tipping point for workplace wellness

Financial wellness underpins a settled workplace

Feeling whole at work

A tipping point for workplace wellness

The "wellness movement" has accelerated in Mexico, with 93% of employers saying that encouraging healthy employee behavior is an important goal when offering benefits.

Current wellness initiatives are making an impact on employees in Mexico: 92% of wellness-program participants say they had a positive health impact. These employees show higher levels of engagement than those who haven’t participated in wellness programs.

The challenge? While 73% of companies say they were satisfied with the wellness benefits given to workers, only 29% of employees state they are satisfied. There is an opportunity to differentiate wellness offerings by rolling out targeted programs.

Healthier workplaces increase retention. Participation in wellness programs delivers higher levels of productivity, loyalty and commitment.
75% Participated I am satisfied with the job I have now
50% Did not participate I am satisfied with the job I have now
81% Participated I am loyal to my employer
63% Did not participate I am loyal to my employer
83% Participated I feel physically and mentally able to do my job
71% Did not participate I feel physically and mentally able to do my job

Employees want action, not words. Understanding employees' top health concerns is a useful way to help target wellness programs that boost productivity and bring down healthcare costs. Our study shows that employees ranked conditions such as cancer, diabetes, and heart disease in their top health concerns. Note the differences in age groups. This is further evidence that knowing the unique characteristics of your workplace is important.

Interest in programs, according to employees

18-30 years old
31-50 years old
50+ years old
On-site medical clinics
40%
On-site medical clinics
39%
On-site medical clinics
29%
Full annual medical examination & cancer screening
49%
Full annual medical examination & cancer screening
49%
Full annual medical examination & cancer screening
57%
Gym subsidies or sponsorship of employee sporting activities
36%
Gym subsidies or sponsorship of employee sporting activities
33%
Gym subsidies or sponsorship of employee sporting activities
32%
Employee assistance programs
22%
Employee assistance programs
26%
Employee assistance programs
25%
Nutrition and weight loss programs
37%
Nutrition and weight loss programs
42%
Nutrition and weight loss programs
39%

Financial wellness underpins a settled workplace

Employees feel less in control of their finances than before. The proportion of employees in Mexico who feel in control of their finances has dropped from 55% in 2013 to 38% in 2017, despite the turnaround in the local economy. In the latest EBTS survey, 39% of employees said they are living payday to payday.

Employers can create a more financially confident workplace by building employees’ sense of security beyond the paycheck. Help employees understand that the benefits they already receive can provide the foundation for financial education, smarter savings and well-rounded pensions.

"Positioning existing benefits as a means of offsetting employees’ financial worries around healthcare and retirement could have the added result of productivity gains for employers."

Financial stress can hit your best and brightest. Many employees 50+ years old have had to take unexpected time off in the last 12 months (45%), followed by employees 31-50 years old (43%). Another issue that affects workplace productivity is that employees can be more distracted at work because of financial burdens. The financial worries that impact employees’ productivity is markedly worse for those under 40, a group who often faces the financial burdens of caring for both children and parents.

Employees are explicit: they want help with finances

Small Company
Medium Company
Large Company
I am interested in having my employer provide access to financial tools to aid decisions about all financial needs
56%
Financial planning programs would be an important consideration for a new job
49%
I am interested in having my employer provide access to financial tools to aid decisions about all financial needs
66%
Financial planning programs would be an important consideration for a new job
57%
I am interested in having my employer provide access to financial tools to aid decisions about all financial needs
71%
Financial planning programs would be an important consideration for a new job
64%

Company size defined as small (50-99 employees), medium (99-1000 employees), and large (1000+ employees).

For retention, and particularly for recruitment, benefits that explicitly tackle financial security seem to be more in demand now. Employees under 30 show an appetite for online decision support tools, while older workers seem keener on personalized consulting. However, retirement advice was ranked high among all age groups: 18-30 years old (53%), 31-50 years old (61%), and 50+ years old (71%).

Communication is a large part of successful benefit programs. Right now, communication seems relatively poor around financial wellness. But improving communication around all benefits is a huge boost to their effectiveness.

Employers need to speak more clearly

Small company
Medium company
Large company
My employer provides adequate information about financial planning/savings/retirement and tools that I can use
20%
My employer provides adequate information about financial planning/savings/retirement and tools that I can use
24%
My employer provides adequate information about financial planning/savings/retirement and tools that I can use
35%

Feeling whole at work

Employers who want their employees to be more productive and engaged can try to make work-life balance more accessible. This can ensure their people can feel more whole in the workplace, which in turn, can help improve productivity and talent retention within a business and help address broader barriers to Mexico’s continued economic growth.

One possible solution is flexible and customized benefit packages. It’s true that generic health and life benefits are valuable to everyone. But parental leave benefits, working from home or childcare vouchers, for example, target specific needs of new parents. This benefit targeting can secure employee talents and win loyalty.

The importance of flexible benefits when deciding whether to accept a new job

18-30 years old
31-50 years old
50+ years old
Ability to customize my benefits to meet my needs
23%
Ability to customize my benefits to meet my needs
23%
Ability to customize my benefits to meet my needs
26%
Ability to shift my workday hours as necessary
68%
Ability to shift my workday hours as necessary
71%
Ability to shift my workday hours as necessary
72%
Ability to work from home or remote locations
56%
Ability to work from home or remote locations
57%
Ability to work from home or remote locations
63%

Employees want choice and seem willing to pay. Regardless of life stage, there is a growing appetite among employees for flexible benefits (even with co-payment) rather than cash to purchase coverage independently. More than half of employees, whether married or single, divorced or cohabiting, agreed that they were interested in their employer providing a wider array of benefits to choose to pay for.

Employees’ likelihood to buy voluntary benefits if the cost is shared with their employer

Supplemental medical/in-hospital insurance
Supplemental disability insurance due to accident
Check-up
Recovery cash benefit
Loss of income
Dental insurance
Supplemental medical/in-hospital insurance
76%
Supplemental disability insurance due to accident
73%
Check-up
71%
Recovery cash benefit
64%
Loss of income
63%
Dental insurance
52%

In a better workplace, employees value their job more highly because they are treated as individuals. Increasingly, flexibility and a focus on all-round well-being matter for every employee.

For full insights and recommendations, download the Mexico Employee Benefit Trend Study report