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Help reduce fraud

If you suspect you’ve been a victim of fraud, report it. You not only help protect yourself, you also help countless others avoid being scammed in the future.
Report suspected fraud

You can report your fraud claim by clicking the button below and filling out the form. MetLife will then direct your complaint to the appropriate internal department.


Filing a fraud report

What happens when I file a fraud complaint? Collapsed Expanded

After you file a complaint with the appropriate MetLife department through our online fraud complaint form, contact your local law enforcement agency. MetLife will work directly with law enforcement at their request. 

While MetLife works frequently with police organizations around the world, it’s important to note, we are a not law enforcement body. There are inherent dangers in trying to catch criminals, to both our agents and customers. Therefore, we play a cooperative role with law enforcement agencies to help in the investigation and prosecution of people who commit fraud.

Can I remain anonymous? Collapsed Expanded

Yes. When you use the online report form, you can choose to be anonymous. You can also request not to be contacted or that your personal contact information not be used.

What if I decide not to contact my local law enforcement? Collapsed Expanded

If you decide not to report your fraud incident, you may limit your ability to dispute charges or clear your accounts of liability. Contacting local law enforcement is an integral part of the process. Reporting fraud can lead to more awareness and better education. We encourage you to contact your local law enforcement authorities if you believe you were a victim of fraud. You also can contact other consumer protection resources.