Guarantee of Payment

We offer complete flexibility in finding a doctor you love. If there is not a direct pay provider available in your location (or you already have a doctor who is not part of our direct pay network), you can request a Guarantee of Payment to avoid paying out-of-pocket. A Guarantee of Payment (GOP) is a one-time payment to any willing, licensed provider worldwide. MetLife will provide the GOP to you and your provider directly.

Request a GOP

Request a GOP prior to your doctor’s appointment and present it to front desk staff when you arrive – they should bill MetLife instead of you for your visit. (Please note, not all providers may be willing to accept a GOP and you may have to pay out-of-pocket for your service and submit a claim for reimbursement if the GOP is not accepted.)


If you need a GOP in an emergency situation, please call Customer Service for quicker response times.
Contact Us

Learn more

Learn more about GOPs and get a list of step-by-step instructions for requesting one.



Request a GOP webinar

Watch our webinar to learn more about GOPs.

GOP tips



Pay and claim