Preparing for an emergency

We're here to help! See common help items below or, for other help or questions, please reach out! You can reach a live person by phone 24 hours a day, 7 days a week—or email us. Our contact info is on your ID card, or see our contact information below.

What to do in an emergency 

If you have an emergency, seek care immediately and then contact us at your earliest convenience. Your health and safety are the priority, so contact us once you are safe or have your provider reach out on your behalf. They can use your ID card for our contact information, and we will work with them directly. 

Crisis support articles 

War, violence, and political uncertainty can cause stress, anxiety, and other responses, even if you are not directly affected by a situation. Read more about dealing with crisis situations in our flyers below.


There are two types of evacuation services that may be part of your plan: emergency medical evacuation coverage and political/security evacuation coverage. Customer Service is trained to coordinate all facets of evacuations to ensure you quickly and safely receive the care you need. If you are ever in an evacuation situation, our evacuation partner, AXA Assistance, will work with MetLife to support you and provide enhanced care.

Emergency medical evacuation1


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Political and security evacuation1


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Contact us 

Our customer service teams are local experts, well-versed in the nuances of your region’s healthcare system. We can help you find a doctor, answer benefits questions, and process your claims—regardless of time zone or geography. You can reach a live person by phone 24 hours a day, 7 days a week—or email us.

1 Services are provided through vendor not affiliated with MetLife.