Claims, claims, claims! It’s the topic we are asked about the most. We put together this page to help answer all your questions. If you still have a question, you know what to do! (Contact us of course!)

When to submit a claim

If you paid out-of-pocket for a covered expense, submit a claim to be reimbursed. Read step-by-step instructions here or read more below. 

How to Submit a claim

Submit your claim on eBenefits or the mobile app for the easiest experience. You can also download a Claim form and submit it (but we really encourage you to use the website!).

What to submit with your claim

  • Follow the steps on eBenefits or the mobile app to guide you through the submission process.
  • Complete your information (name, employer, etc) and patient information (if the claim was for a dependent on your plan)
  • Share your diagnosis or complaint (i.e., what was the visit for?)
  • Complete reimbursement details so we know how to pay you back
  • Take a picture of your itemized receipt (not just your credit card copy) that shows individual dates of service, description, and cost of the services – and upload it with your submission

Claim Tips

Claim forms

If you need a Claim form, download on our Claim form page.

Download now >

What happens next?

After you submit your claim, here is what you can expect for next steps:

Turnaround time 

The standard turnaround time for processing a claim that has all required documentation is 10 business days. If additional information is needed to process your claim, we will reach out to you. If we cannot reach you, your claim will be denied and you can resubmit with any missing or required information. Please note that it may take additional time for funds to appear in your account, particularly if international banking is involved.

Once your claim is processed

You will receive an email once your claim has been processed. Check eBenefits to find the details of how your claim was processed (please note that we cannot send claims details in emails due to privacy concerns). Processed claims will appear on the eBenefits home page under the “Processed Claims” section.

Your claim number can be identified by looking at the date of service and billed amount.

If reimbursement is owed to you, it will be issued to the bank account on file. Please note that it will take additional time for funds to appear in your account, particularly if international banking is involved.

If you have a question about your claim, please contact Customer Service. You can reference your confirmation email you received when submitting your claim, including the reference number, so that we can find your claim quickly.