Implementation & Onboarding

Beginning a new insurance plan can be stressful. To ease the process, you’ll be guided by a dedicated implementation coordinator, leading an integrated implementation team, on how best to educate and onboard your globally mobile employees on their new benefits.

A Smooth Start

For over six decades, our clients have been able to rely on MetLife for their globally mobile employees’ benefits. From collaborative plan design and seamless implementation to proactive employee management, our high-touch approach to service helps you support your employees’ success when they are on assignment abroad.

Educational Materials

Get employees traveling abroad on assignment up and running quickly with webinars, digital welcome kits, and customized onboarding information.

Easy-to-Use ID Card

Our optimized ID card is double-sided and co-branded for easy health care access inside or outside of the U.S. 

Transition of Care

MetLife will help to ease the transition of any care begun with a previous provider — for instance, a pregnancy or planned surgery — to their new work location. 

Welcome Materials

A welcome letter and MetLife Worldwide Benefits ID card will be mailed to global employees, giving them information about their upcoming assignment. In addition, an email will give them access to their digital welcome kit:

Travel Icon Welcome Guide

An introduction to the advantages MetLife Worldwide Benefits provides.

Enroll Icon Schedule of Benefits

The details of their new globally mobile health coverage, which may include deductibles, coinsurance, and out-of-pocket maximums.

icon How-to Materials

Step-by-step guides on using a direct pay provider, submitting a claim, and requesting Guarantee of Payment (GOP).

Icon Mental Health Services

Information on our International Employee Assistance Program (IEAP), including the helpline number. 

Icon Travel Alerts & Requirements

To help employees prepare for the journey, MetLife provides country guides, travel warnings, and passport and visa requirements.

MetLife Worldwide Benefits ID Card

Your employees’ MetLife Worldwide Benefits ID card gives them fast, easy access to their benefits for both global and U.S. providers, and prominently displays the network logo of their assignment location’s customer service center.1

Transition of Care

Employees' healthcare needs don't take a break when their health insurance changes. MetLife will assist globally mobile employees like expatriate employees in making the transition as seamless as possible.

Message Icon Continuation of Care

MetLife can help make arrangements for any upcoming surgeries or pregnancies.

Icon Provider Recommendations

Employees receive a personalized analysis of network providers to find the local healthcare provider that’s right for them in any region.2

Icon Provider Portal

MetLife will onboard out-of-network providers from whom globally mobile employeees prefer to receive care. If you’re an International provider and would like to join our global network simply complete the Hospital Profile form and email it to MetLife at


To help employees prepare for their life abroad, MetLife provides webinars on several different topics, including pre-trip planning and plan design. These are available on-demand at eBenefits.

Learn More
Around the World, Around the Corner

See how our customer service centers serve as a vital support center for globally mobile employees around the world.

Some customer service centers are operated by MetLife affiliates and some by third parties contracted by MetLife.

Subject to legal, contractual, and regulatory restrictions.

MetLife’s worldwide benefits products are underwritten by Delaware American Life Insurance Company, a MetLife affiliate domiciled at 600 North King Street, Wilmington, DE 19801, and other affiliates.