We’ve enhanced our member onboarding process with a unique, year-long customized welcome journey, which is a multiple touchpoint email communication strategy. With candid, straightforward messaging and a journey grounded in insights, our seamless onboarding experience can help empower and educate employees on a wide variety of topics unique to their individual assignment throughout the first year of their plan and beyond.
Implementation & Onboarding
Beginning a new insurance plan can be stressful. To ease the process, you’ll be guided by a dedicated implementation coordinator, leading an integrated implementation team, on how best to educate and onboard your globally mobile employees on their new benefits.
Educational Materials
Get employees traveling abroad on assignment up and running quickly with webinars, digital welcome kits, and customized onboarding information.
Easy-to-Use ID Card
Our optimized ID card is double-sided and co-branded for easy health care access inside or outside of the U.S.
Transition of Care
MetLife will help to ease the transition of any care begun with a previous provider — for instance, a pregnancy or planned surgery — to their new work location.
Welcome to MetLife Worldwide Benefits
The first email in the series welcomes members to their new plan and introduces them to our onboarding journey.
eBenefits registration
Members will receive key information they need to register for eBenefits and explains key portal capabilities.
ID cards
Explains how to use an ID card and why it's important. If members are in a location where they're issued a local ID card, they'll receive an email about how their second ID card works.
Accessing care
Outlines the various ways members can access care, including how to find a direct pay provider, request a Guarantee of Payment (GOP) or submit a claim.
Benefit focus
These emails explain how to read and where to find important policy documents. And, depending on what benefits a member has as part of their plan, these emails share important information on Dental, Vision, Life and Long-Term Disability benefits.
Transition of Care
Employees' healthcare needs don't take a break when their health insurance changes. MetLife will assist globally mobile employees like expatriate employees in making the transition as seamless as possible.
Continuation of Care
MetLife can help make arrangements for any upcoming surgeries or pregnancies.
Provider Recommendations
Employees receive a personalized analysis of network providers to find the local healthcare provider that’s right for them in any region.2
Provider Portal
MetLife will onboard out-of-network providers from whom globally mobile employeees prefer to receive care. If you’re an International provider and would like to join our global network simply complete the Hospital Profile form and email it to MetLife at MetlifeWorldwideNetwork@metlife.com.