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Online Tools & Support

MetLife Worldwide Benefits offers a variety of online tools and resources to support globally mobile employees when and where they need it. Our eBenefits online portal and mobile app are available 24/7 and make it easy to access care or quickly get answers.

eBenefits

Employees traveling abroad on assignment can use eBenefits, our secure self-service online portal, to easily access healthcare and wellness management tools and resources while abroad. Some of its capabilities for employees are highlighted below.

 

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eBenefits portal - Employee Capabilities

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Healthcare Provider Search

Find full-service hospitals, medical centers, clinics, and doctors nearby.

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ID Card

Print out an ID card or request a new ID card.

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Download Certificate of Coverage

Download a Certificate of Coverage describing exactly what the benefits plan covers.

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Claim Submission & History

Fill out and submit a claim online and view claim history.

Mobile App

The mobile app allows globally mobile employees to access eBenefits on their mobile device, making it even easier to search for providers, make claims, view ID cards, and contact customer service.

Available on Apple App Store and Google Play Store

Around the Clock Service

As international patients, employees will be able to get the support they need for their claims or other healthcare needs online or over-the-phone, day or night. Their region’s contact information can be found on their ID card, but general contact information is included here.

Inside the U.S.

Contact the US Regional Service Center by phone: +1 913-814-6142 or email: MetLifeWorldwideUSA@metlife.com or, you may contact CoreSource at 1-866-217-5631

Outside the U.S.

Contact the Global Regional Service Center by phone:+1 302-661-8674 or email: MetLifeWorldwide@metlife.com

Links to third party web sites contained in this article are provided for convenience and information only. The content in any linked web sites is not under the control of MetLife, Inc. or any of its affiliates (collectively “MetLife”), and MetLife is not responsible for it. Providing a link to a third party web site does not mean that MetLife endorses, authorizes, or sponsors the web site, nor that MetLife is affiliated with the third partyweb site’s owners or sponsors.

Some Regional Service Centers are operated by MetLife affiliates and some by third parties contracted by MetLife

Subject to applicable legal, contractual, and regulatory restrictions.

MetLife’s worldwide benefits products are underwritten by Delaware American Life Insurance Company, a MetLife affiliate domiciled at 600 North King Street, Wilmington, DE 19801, and other affiliates.