How we help
Beneficiary support
Losing a loved one is never easy – especially while living abroad. We offer tools and services to support your loved ones.
Life insurance and services
Life insurance is a vital step in protecting your financial future and supporting your loved ones. With your Basic Life insurance coverage, you have access to valuable services that offer support, planning, and protection – helping you manage whatever life may bring.
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Read more about the products and services that can be included with Life insurance plans and how to use them. Check your Schedule of Benefits to see if these products and serviced are included in your plan.
Our Life insurance provides:
Global customer service
Multilingual support available in any time zone
Expert claims advice
Our claims specialists have an average of over 15 years’ experience in providing guidance and support specifically for globally-mobile employees.
Quick claim processing
We have capabilities that can expedite claim review to provide financial protection as quickly as possible.
Simplified payments
Receive payments in nearly any currency, sent to you via wire, ACH, or check.
Your Life Benefits
Your Schedule of Benefits outlines key details about your coverage, including benefit amounts and plan highlights.
Support services included in your plan
Grief counseling
Online and telephonic grief counseling support for a variety of life events
Will preparation and digital estate planning
Creating a will helps ensure your final wishes are honored and reduces stress for your loved ones.
Estate resolution
Settling an estate can be complex – but it doesn’t have to be.
Legacy trees
In partnership with the Arbor Day Foundation, we plant a tree in memory of every person covered under a MetLife Life insurance policy.
Grief, loss, and change – you’re not alone
Grief can take many forms and affect each of us differently. Whether you're coping with the loss of a loved one or navigating a major life change, professional counselors are here to support you and your family – at no additional cost. Please check your Schedule of Benefits or ask your employer if this service is included in your plan.
Plan for the future with our legal services
If you don’t have a will yet, you can create one quickly and easily using the MetLife Legal Plans website. Please check your Schedule of Benefits or ask your employer if this service is included in your plan.
Expert guidance at every step
This service includes probate support for the executor or administrator of the insured’s estate, with unlimited consultations with a plan attorney. Please check your Schedule of Benefits or ask your employer if this service is included in your plan.
Our program and pledge to you and your family
While serving as a living memorial for our insureds, the program will also fight deforestation, provide clean air, shade cover and habitat for animals, while reducing erosion and flooding in communities.
If you pass away, your employer or beneficiary should submit a claim to MetLife for payment.
How to submit a Basic Life insurance claim
How we help
Additional Life insurance products
Evidence of Insurability
If the coverage amount you request exceeds the Guaranteed Issue, Evidence of Insurability (EOI) is required.