LOGIN TO EBENEFITS

Network

We have a global network of more than 1.3 million direct pay providers that ensures you have a hassle-free experience when going to the doctor.

A direct pay provider is one who has agreed to bill MetLife directly instead of you. This makes going to a healthcare provider more convenient because it reduces your likelihood of paying out-of-pocket – so you don’t have to submit a claim for reimbursement.

1,000,000

In-network providers

 

IntheUS

335,000

Direct pay providers 

OutsideoftheUS

One of the largest global networks

Africa 

In Africa, we work with Medical Services Organisation (MSO) to deliver a network of nearly 50,000 providers across the African continent. 

Asia

InAsia

Brazil 

InBrazil

Canada

InCanada

Europe 

InEurope

Gulf (Middle East) 

IntheGulf

Mexico

InMexico

SouthAmerica

Inthese

United States 

IntheUS

Whereyouhave

ThelocalIDcardshould

Network options 

There are three ways to access care – the easiest one is using a direct pay provider but if your doctor isn’t in our network, that’s OK! There are other ways to ensure you get the care you need:

Direct pay

A direct pay provider is one who has agreed to bill MetLife directly instead of you. This reduces your likelihood of
paying out-of-pocket – so you don’t have to submit a claim for reimbursement. 

Guarantee of Payment (GOP)

One-time payment to any willing, licensed provider worldwide. MetLife will provide the GOP to you and your provider directly.

Pay & claim

You visit any licensed healthcare provider worldwide and pay out-of-pocket. You can submit claims online via eBenefits, mobile app, email, fax or courier mail. Our standard turnaround time to reimburse claims is 10 business days.

Add your doctor to our network 

We are focused on providing a hassle-free network experience to ensure you can easily access care without paying out-of-pocket, so we are actively growing our direct pay network. If your preferred provider isn’t in our network, you can nominate them to join. We will try to establish a direct pay arrangement with them if they’re interested.

NOMINATE NOW