Network
We have a global network of more than 1.3 million direct pay providers that ensures you have a hassle-free experience when going to the doctor.
A direct pay provider is one who has agreed to bill MetLife directly instead of you. This makes going to a healthcare provider more convenient because it reduces your likelihood of paying out-of-pocket – so you don’t have to submit a claim for reimbursement.
One of the largest global networks
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Network options
There are three ways to access care – the easiest one is using a direct pay provider but if your doctor isn’t in our network, that’s OK! There are other ways to ensure you get the care you need:
Direct pay
A direct pay provider is one who has agreed to bill MetLife directly instead of you. This reduces your likelihood of
paying out-of-pocket – so you don’t have to submit a claim for reimbursement.
Guarantee of Payment (GOP)
One-time payment to any willing, licensed provider worldwide. MetLife will provide the GOP to you and your provider directly.
Pay & claim
You visit any licensed healthcare provider worldwide and pay out-of-pocket. You can submit claims online via eBenefits, mobile app, email, fax or courier mail. Our standard turnaround time to reimburse claims is 10 business days.
Add your doctor to our network
We are focused on providing a hassle-free network experience to ensure you can easily access care without paying out-of-pocket, so we are actively growing our direct pay network. If your preferred provider isn’t in our network, you can nominate them to join. We will try to establish a direct pay arrangement with them if they’re interested.