For California Residents
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MetLife collects information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer. We have collected the following categories of personal information from consumers in the last twelve (12) months:
Category |
Examples |
A. Identifiers |
Name, postal address, unique personal identifier, Internet Protocol (IP) address, email address, Social Security number, driver's license number, or other similar identifiers |
B. Personal information in California's Customer Records Statute (Cal. Civ. Code § 1798.80(e)) |
Name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. (Some personal information included in this category may overlap with other categories.) |
C. Characteristics of protected classes under California or federal law |
Age, race, national origin, citizenship, religion, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information |
D. Commercial information |
Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies |
E. Biometric information |
Fingerprints |
F. Internet or other electronic network activity information |
Browsing history, search history, interaction with web sites, applications, or advertisement |
G. Geolocation data |
IP Address |
H. Audio, electronic, visual, thermal, olfactory or similar information |
Voice recordings, CCTV, photographs, videos |
I. Professional or employment-related information |
Resumes, references, salary info, disciplinary actions, reviews |
J. Education information |
Certificates / Licenses, grades, disciplinary actions, assessments |
K. Inferences drawn from any of the information identified above |
Inferences drawn to create a profile about a consumer reflecting their preferences, characteristics, predispositions, behavior, or abilities. |
We may collect personal information from the following sources:
- Directly from consumers (you provide us this information)
- Attorney / Legal counsel
- Other individual(s) associated with an insurance policy
- Beneficiaries of insurance policies
- Adverse parties (related to a claim under a policy)
- Brokers/Agents
- Consumer Report / Credit Reporting Agencies
- Court orders or legally binding documents
- Employers, Group Policyholders, Plan Sponsors, and Employer's Administrators
- Factoring companies
- Government agencies or regulators
- A financial institution of a policyholder
- A prior insurance carrier
- Medical professionals / paramedical vendors
- MetLife's service providers
We may collect personal information for the following business purposes:
- Accounting
- Administrative Services and Building Security
- Audits and Investigations
- Claims Management
- Compliance, Legal and Regulatory Matters
- Corporate Management
- Customer Service
- Real Estate Management
- Government and Industry Relations
- Investments Management
- Account access and identity verification
- Client Loans and Financing
- Sales and Marketing
- Policy or Product Administration
- Public Affairs
- Reinsurance
- Tax Returns and Planning
- Underwriting / Actuarial Analysis
- From our employees and some vendors, for payroll and human resources purposes
We may disclose personal information to the following categories of third parties:
- Broker or Agent to provide client services and conduct sales and marketing
- Financial Institution associated with a consumer's account
- Other Insurance Companies associated with a consumer's account
- Plan Sponsor / Group Policyholder / Policyholder's Administrator for plan or policy administration
- HIPPA-Authorized Recipient(s)
- Vendors who provide services to MetLife
- MetLife's Reinsurance Partner(s)
- Network Providers for Insurance Services
- Regulators or government agencies
MetLife does not sell personal information. We have disclosed the following categories of personal information to third parties for business purposes in the preceding twelve (12) months:
Category |
Examples |
Categories of third parties to whom this category of personal information has been disclosed |
A. Identifiers |
Name, postal address, unique personal identifier, Internet Protocol (IP) address, email address, Social Security number, driver's license number, or other similar identifiers |
Broker or Agent; Financial Institution associated with a consumer's account; Other Insurance Companies associated with a consumer's account; Plan Sponsor / Group Policyholder / Policyholder's Administrator for plan or policy administration; HIPPA-Authorized Recipient(s); Vendors who provide services to MetLife; MetLife's Reinsurance Partner(s); Network Providers for Insurance Services; Regulators or government agencies |
B. Personal information in California's Customer Records Statute (Cal. Civ. Code § 1798.80(e)) |
Name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. (Some personal information included in this category may overlap with other categories.) |
Broker or Agent; Financial Institution associated with a consumer's account; Other Insurance Companies associated with a consumer's account; Plan Sponsor / Group Policyholder / Policyholder's Administrator for plan or policy administration; HIPPA-Authorized Recipient(s); Vendors who provide services to MetLife; MetLife's Reinsurance Partner(s); Network Providers for Insurance Services; Regulators or government agencies |
C. Characteristics of protected classes under California or federal law |
Age, race, national origin, citizenship, religion, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information |
Broker or Agent; Financial Institution associated with a consumer's account; Other Insurance Companies associated with a consumer's account; Plan Sponsor / Group Policyholder / Policyholder's Administrator for plan or policy administration; HIPPA-Authorized Recipient(s); Vendors who provide services to MetLife; MetLife's Reinsurance Partner(s); Network Providers for Insurance Services; Regulators or government agencies |
D. Commercial information |
Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies |
Broker or Agent; Financial Institution associated with a consumer's account; Other Insurance Companies associated with a consumer's account; Plan Sponsor / Group Policyholder / Policyholder's Administrator for plan or policy administration; HIPPA-Authorized Recipient(s); Vendors who provide services to MetLife; MetLife's Reinsurance Partner(s); Network Providers for Insurance Services; Regulators or government agencies |
E. Biometric information |
Fingerprints |
Vendors who provide services to MetLife; Regulators or government agencies |
F. Internet or other electronic network activity information |
Browsing history, search history, interaction with web sites, applications, or advertisement |
Vendors who provide services to MetLife |
G. Geolocation data |
IP Address |
Vendors who provide services to MetLife |
H. Audio, electronic, visual, thermal, olfactory or similar information |
Voice recordings, CCTV, photographs, videos |
Plan Sponsor / Group Policyholder / Policyholder’s Administrator for plan or policy administration; Vendors who provide services to MetLife; Regulators or government agencies |
I. Professional or employment-related information |
Resumes, references, salary info, disciplinary actions, reviews |
Vendors who provide services to MetLife; Regulators or government agencies |
J. Education information |
Certificates / Licenses, grades, disciplinary actions, assessments |
Vendors who provide services to MetLife; Regulators or government agencies |
K. Inferences drawn from any of the information identified above |
Inferences drawn to create a profile about a consumer reflecting their preferences, characteristics, predispositions, behavior, or abilities. |
Plan Sponsor / Group Policyholder / Policyholder’s Administrator for plan or policy administration; Vendors who provide services to MetLife |
As a California resident, you have the right to request that we disclose what personal information of yours we collect, use, disclose, and sell. MetLife does not sell your personal information.
To submit a request to know what personal information of yours we collect and disclose, please visit https://www.metlife.com/privacy-request or call (888) 282-5758. In order to process your request, we will need to verify your identity which may require you to provide some personal information to us. If you are making a request on behalf of someone else, we will need to verify that you have the authority to do so.
As a California resident, you have the right to request that we delete your personal information that we have collected and maintained, subject to certain exceptions.
To submit a request for deletion of your personal information we maintain, please visit https://www.metlife.com/privacy-request or call (888) 282-5758. In order to process your request, we will need to verify your identity, which may require you to provide some personal information to us. If you are making a request on behalf of someone else, we will need to verify that you have the authority to do so.
Consumers have a right not to receive discriminatory treatment for the exercise of privacy rights granted by the CCPA. MetLife does not discriminate against its customers who exercise their legal rights.
The CCPA grants consumers the right to use an authorized agent to submit requests. If an authorized agent submits a request to know or a request to delete on your behalf, we may require that you provide the authorized agent written permission to do so. To designate an authorized agent, please visit https://www.metlife.com/privacy-request or call (888) 282-5758.
If you have questions about our privacy policies and practices, please visit https://www.metlife.com/about-us/privacy-policy/ or call us at (877) 638-7684.
- MetLife received 16 requests to know about what personal information we have collected from California residents in the previous calendar year. We complied in whole with each of these.
- MetLife received 19 requests to delete information collected from California residents in the previous calendar year. We complied with 4 of these requests in part and we denied 15 of these requests due to applicable exceptions on deletion (for example, if we were required to retain certain information by law or in order to continue providing requested coverage or services to the individual).
- MetLife received 0 requests to opt-out of sale of personal information from California residents in the previous calendar year.
- We substantively responded to requests to know within an average of 19 days. We substantively responded to deletion requests within an average of 39 days, which includes any extensions for additional time required to identify and review a requester’s data.
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