Information for Our Individual Customers

MetLife is no longer selling new life insurance policies, long-term care insurance, disability insurance policies, or annuities through agents. We remain committed to providing excellent service to our customers - please select an option below for more information.

Life Insurance Policyholders

Get answers to questions and manage your policy here.

Disability Insurance Policyholders

Get answers to questions and manage your policy here.

Annuity Contract Holders

Get answers to questions and manage your policy here.

Frequently Asked Questions
Why does MetLife no longer sell life insurance or annuities through agents? Expanded Collapsed

We have separated part of our U.S. business from MetLife to become its own company, called Brighthouse Financial, Inc. As a separate company, Brighthouse Financial focuses on retail products for consumers.1 Learn more about Brighthouse Financial.

As a policyholder, is my policy affected? Expanded Collapsed

Certain policies are still with MetLife and others have moved to Brighthouse Financial. Either way these changes have no impact on your policy. The same terms and conditions apply and the same premiums need to be paid. 

Owners of active, paid-up individual life insurance policies were sent an endorsement (a notice) changing the name of the issuing company for their policies. 

For more specific information about how each type of policy or contract is affected, please refer to our separate support pages for life insurancedisability insuranceand annuities.

Who can I contact for more information? Expanded Collapsed

You can contact your financial professional with any questions, or reach MetLife at the numbers below:

  • For General Inquiries: 1-800-638-5433
  • Life Insurance Policies: 1-800-638-5000
  • Individual Annuities: 1-800-638-7732
  • Disability Policies: 1-800-929-1492
  • Total Control Account: 1-800-638-7283
  • Group Annuities: 1-800-560-5001


Don’t see the number you need? Visit our Contact Us page.

Will I have the same Financial Services Representative? Expanded Collapsed

Yes, and you may continue to reach out to your Financial Services Representative for questions regarding your policy or contract. 

Insurance at Work

If your employer offers life insurance and/or disability insurance, find out what options may be available to you.

1 Annuities and life insurance are issued by Brighthouse Life Insurance Company, Charlotte, NC 28277 and in New York, only by Brighthouse Life Insurance Company of NY, New York, NY 10017 and not by MetLife. MetLife, a registered service mark of Metropolitan Life Insurance Company, is used under license to Brighthouse Services, LLC and its affiliates.