Information for Our Individual Customers

We intend to separate part of our U.S. business from MetLife to become its own company, called Brighthouse Financial. As a separate company, Brighthouse Financial can have a greater focus on retail products for consumers and more flexibility in how it develops these products and operates.¹ Learn more about Brighthouse Financial.

Certain policies will remain with MetLife and others will move to Brighthouse Financial. Either way these changes will have no impact on your policy. The same terms and conditions apply and the same premiums will need to be paid. Owners of active, paid-up individual life insurance policies will get an endorsement (a notice) if the name of the issuing company for their policy has changed. 

If the insurance company which issued your policy has become a part of Brighthouse Financial, you should receive a notice in the mail explaining the change and any actions you might need to take.

For more specific information about how each type of policy or contract is affected, please refer to our separate support pages for life insurance, disability insurance, and annuities.

You can contact your financial professional with any questions, or reach MetLife at the numbers below:

• For General Inquiries: 1-800-638-5433
• Life Insurance Policies: 1-800-638-5000
• Individual Annuities: 1-800-638-7732
• Disability Policies: 1-800-929-1492
• Total Control Account: 1-800-638-7283
• Group Annuities: 1-800-560-5001

Don’t see the number you need? Visit our Contact Us page.

Yes, if you have a Financial Services Representative, it will still be the same person, and you may continue to reach out to him or her regarding your policy or contract.