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Information for Our Individual Customers

As of March 6, 2017, MetLife is no longer selling new life insurance policies, disability insurance policies, or annuities through agents, or (at this time) online. But we’re committed to providing excellent service to our existing customers—please select an option below for more information.

Life Insurance Policyholders

Get answers to questions and manage your account here.

Disability Insurance Policyholders

Get answers to questions and manage your account here.

Annuity Contract Holders

Get answers to questions and manage your account here.

Frequently Asked Questions
Why does MetLife no longer sell these types of products through agents?

We intend to separate part of our U.S. business from MetLife to become its own company, called Brighthouse Financial. As a separate company, Brighthouse Financial can have a greater focus on retail products for consumers and more flexibility in how it develops these products and operates.1 Learn more about Brighthouse Financial.

As a policyholder, will my policy be affected? And do I have to do anything as a result of the retail separation?

Certain policies will remain with MetLife and others will move to Brighthouse Financial. Either way these changes will have no impact on your policy. The same terms and conditions apply and the same premiums will need to be paid. Owners of active, paid-up individual life insurance policies will get an endorsement (a notice) if the name of the issuing company for their policy has changed. 

If the insurance company which issued your policy has become a part of Brighthouse Financial, you should receive a notice in the mail explaining the change and any actions you might need to take.

For more specific information about how each type of policy or contract is affected, please refer to our separate support pages for life insurancedisability insuranceand annuities.

Who can I contact for more information?

You can contact your financial professional with any questions, or reach MetLife at the numbers below:

  • For General Inquiries: 1-800-638-5433
  • Life Insurance Policies: 1-800-638-5000
  • Individual Annuities: 1-800-638-7732
  • Disability Policies: 1-800-929-1492
  • Total Control Account: 1-800-638-7283
  • Group Annuities: 1-800-560-5001


Don’t see the number you need? Visit our Contact Us page.

Will I have the same Financial Services Representative?

Yes, if you have a Financial Services Representative, it will still be the same person, and you may continue to reach out to him or her regarding your policy or contract.

Insurance at Work

If your employer offers life insurance and/or disability insurance, find out what options may be available to you.

1 Annuities and life insurance are issued by Brighthouse Life Insurance Company, Charlotte, NC 28277 and in New York, only by Brighthouse Life Insurance Company of NY, New York, NY 10017 and not MetLife. MetLife, a registered service mark of Metropolitan Life Insurance Company, is used under license to Brighthouse Services, LLC and its affiliates.