Information for Our Customers

MetLife no longer sells new life insurance policies, long-term care insurance, disability insurance policies, or annuities to individuals through agents. We continue to enroll eligible employees in existing employer-sponsored retirement plans with or without an agent. Please select an option below for more information.

Life Insurance Policyholders

Get answers to questions and manage your policy here.

Long-Term Care Policyholders

Get answers to questions on your policy here.

Annuity Contract Holders

Get answers to questions and manage your policy here.

Retirement Plans

Explore resources and tools for participants, plan sponsors and financial professionals.

Looking for an Existing Policy?

Go to our Policy Finder.

Frequently Asked Questions

We have separated part of our U.S. business from MetLife to become its own company, called Brighthouse Financial, Inc. As a separate company, Brighthouse Financial focuses on retail products for consumers.1 Learn more about Brighthouse Financial.

What this means is that certain policies are still with MetLife and others have moved to Brighthouse Financial. Either way these changes have no impact on your life insurance policy or annuity contract. The same terms and conditions apply and the same premiums need to be paid. 

Owners of active individual life insurance policies and annuity contracts that moved to Brighthouse Financial were sent an endorsement (a notice) changing the name of the issuing company for their policies/contracts. 

For more specific information about how each type of policy or contract is affected, please refer to our separate support pages for life insurance, disability insurance, and annuities, (long-term care insurance was not affected).

You can contact your financial professional with any questions, visit our support pages for life insurance, disability insurance, annuities, long-term care insurance, or visit our Contact Us page.

You can change your address and/or phone number through the MetOnline servicing site. Watch this video to see how easy it is.

Providing us with your updated information helps us to keep you informed about the status of your policies. If you don’t have time to register for MetOnline today, you can complete our Online Change of Address Form.