Members

With SafeGuard and SmileSaver plans, members have no co-payments for cleanings, x-rays, or exams, no deductibles, and no claims to file. Below is information about the plans available, downloadable forms, and contact information.

Group DHMO Members
If you are a member of a Dental HMO benefits plan through an employer or other group.

SmileSaver and Individual Members
Contact MetLife’s HMO Customer Service is available at 1‑800‑880‑1800 from 8:00 a.m. to 11:00 p.m 

Group Specific Sites

If you are enrolled in any of the following groups or organizations, click the corresponding link and you will be taken to a site with information specific to your dental and/or vision benefits.

• State of California

Grievance Form

You may print and submit your grievance by mail in accordance with the instructions outlined in the forms below. Additionally, MetLife’s HMO Customer Service is available at 1‑800‑880‑1800 from 8:00 a.m. to 11:00 p.m. EST to assist with benefit information, forms, access issues, and general inquiries.

GRIEVANCE FORM

California Grievance Form¹

California Formulario para Quejas¹

California Shēnsù biǎogé¹

Florida Grievance Form

Florida Formulario para Quejas

New Jersey Grievance Form

New York Grievance Form

Texas Grievance Form

Texas Formulario para Quejas

If you have trouble accessing your benefit plan information or forms online, please contact Customer Service at 1-800-880-1800.

Explanation of Coverage

California Group Evidence of Coverage

California Individual Evidence of Coverage

Translation Services

Need translation assistance?

Necesita asistencia de traduccion

Receiving Emergency Dental Care

All participating dental offices provide information regarding emergency access 24 hours a day, 7 days a week. If you need emergency care and cannot reach your dentist, you can contact Customer Service at 1-800-880-1800 to be connected with another participating dentist.