Contact Us
Can't Find Your Answer?
The quickest way to find your answer is in the frequently asked questions section. However, if you still have questions, call to speak with one of our trained Customer Service representatives.
All those wishing to file a claim under their long-term care policy or certificate should call our Customer Service Center directly, at 1-888-687-0977. Hours of Operation 8:00 am - 6:00 pm EST
For other questions, or to make policy changes, call the number below based on how the policy or certificate was purchased.
| If you purchased Long-Term Care Insurance through: |
Then you likely have: |
Customer Service # |
| an employer group (Hours of Operation 8:00 am - 6:00 pm EST) |
a Group certificate |
1-800-308-0179 |
| AARP and have a member # (Hours of Operation 8:00 am -8:00 pm) |
an AARP certificate |
1-800-247-2335 |
| an individual agent & your policy # begins with 200 or 199 (Hours of Operation 8:00 am - 6:00 pm EST) |
an individual policy | 1-800-308-0179 |
| an individual agent & your policy # begins with 048, 143 or 228 (Hours of Operation 8:30 am - 6:30 pm) |
an individual policy | 1-888-565-3761 |
| TIAA or Teachers Insurance (Hours of Operation 8:00 am - 6:00 pm EST) |
an individual policy or group certificate | 1-888-748-4824 |