Member Experience

We have 71 years of experience helping globally-mobile employees and their families, so they can focus on their assignment and settle into their new life abroad. With our coverage, they have access to an experience that meets their unique needs – wherever their work and lives take them.

Working and living abroad is a unique experience. Acclimating to a new country, culture language or work environment can be difficult, especially if a globally-mobile employee or a member of their family faces an unexpected, significant life event along the way. As global carrier, we go the extra mile to support globally-mobile employees and their families. We have proven expertise in managing global claims and providing reliable service, simplified experiences and compassionate support when it's needed the most.

Support for every member

For globally-mobile employees

Employees who live and work abroad need confidence they’re covered for loss of life and significant accidents, injuries or illnesses.

For family members

Whether they relocated abroad or stayed home, family members of global employees need coverage and support.

For beneficiaries

After losing a loved one, beneficiaries need proper support so they can focus on coping and navigating what’s next.

We provide globally-mobile employees with protection, support and service they can rely on.

Top-tier coverage: Our Life, Accidental Death & Dismemberment and Long Term Disability solutions protect employees’ health, standard of living and finances after an unexpected event. In addition to our basic foundation of coverage, we offer supplemental options that allow employees to increase their level of protection to their portfolio as their family or financial commitments change.

Helpful guidance: Online and digital experiences, like our member microsite and member welcome journey, fully equip globally-mobile employees with the information and resources they need to understand and utilize their benefits throughout their assignment.

Reliable, responsive service: Claims Specialists, focused specifically on global claims, are there to provide expertise and guidance globally-mobile employees need for inquiries regarding their benefits or claims. In the event of a claim, we provide a smooth, streamlined claims experience so globally-mobile employees receive their payment quickly in a way that works best for them.

We provide family members with protection, support and service they can rely on.

Top-tier coverage: Our Life, Accidental Death & Dismemberment and Long Term Disability solutions protect the health, standard of living and finances of family members after an unexpected event. We also offer spouse and dependent options that offer increased levels of protection.

Helpful guidance: Family members have access to online experiences, like our member microsite, where they can find information and resources on benefits, coverage details, claims and more.

Reliable, responsive service: Claims Specialists, that focus specifically on global claims, are there to provide expertise and guidance family members need for inquiries regarding their benefits or claims. In the event of a claim, we provide a smooth, streamlined claims experience so family members receive their payment quickly in a way that works best for them.

We provide beneficiaries with support and service grounded in compassion and empathy.

Top-tier coverage: Our Life, Accidental Death & Dismemberment and Long Term Disability solutions protect the health, standard of living and finances of beneficiaries after facing the difficult loss of a loved one.

Valuable services: Our Life benefit includes services that can help beneficiaries manage what comes next:

Grief Counseling: Licensed counselors are there to help beneficiaries grieve and cope with the loss of a loved one
Estate Resolution: Legal resources are there to assist beneficiaries with the probate process should their loved one pass away

Elevated support: As part of MetLife’s Legacy Trees™ program, we plant one tree in memoriam of every Life insurance policy who passes away. Beneficiaries have comfort in knowing the tree planted in their loved one’s honor will serve as a long-standing, living tribute and will positively impact the environment and surrounding community.

Helpful guidance: Our member microsite has the resources and information beneficiaries need to submit and manage claims or contact us for additional support.

Reliable, responsive service: In the event of a claim, our Claim Specialists ensure beneficiaries receive the care and assistance they need every step of the way, from pre-claim to post-claim support. Claims are paid quickly and in a way that works best for beneficiaries.

Smooth repatriation: Following a loss, the repatriation process is coordinated on behalf of beneficiaries, including round-trip travel accommodations for a dedicated family member to accompany their loved one home.

Did you know?

We serve customers with globally-mobile employees located in 199 countries around the world, providing the global expertise they need to meet unique workforce needs.

We’re here to help you meet the unique needs of global employees and their loved ones.

Provide a more tailored and quality experience

MetLife's Will Preparation and Estate Resolution services are offered by MetLife Legal Plans, Inc., Cleveland, OH. In certain states, legal services benefits are provided through insurance coverage underwritten by Metropolitan Property and Casualty Insurance Company and affiliates, Warwick, Rhode Island. For New York sitused cases, the Will Preparation service is an expanded offering that includes office consultations and telephone advice for certain other legal matters beyond Will Preparation. Tax Planning and preparation of Living Trusts are not covered by the Will Preparation Service. Certain services are not covered by Estate Resolution Services, including matters in which there is a conflict of interest between the executor and any beneficiary or heir and the estate; any disputes with the group policyholder, MetLife and/or any of its affiliates; any disputes involving statutory benefits; will contests or litigation outside probate court; appeals; court costs, filing fees, recording fees, transcripts, witness fees, expenses to a third party, judgments or fines; and frivolous or unethical matters.

Grief Counseling services are provided by a vendor not affiliated with DelAm, and the services provided are separate and apart from the insurance provided by DelAm. The vendor’s network of counselors have master’s or doctoral degrees and are licensed professionals. The Grief Counseling program does not provide support for issues such as: domestic issues, parenting issues, or marital/relationship issues (other than a finalized divorce). For such issues, members should inquire with their human resources department about available company resources. Events that may result in a loss are not covered under this program unless and until such loss has occurred. This program is available to Employees and their family members, as well as to beneficiaries at the time of a death claim. Family members are defined as an Employee’s lawful spouse, domestic partner, natural child, adopted child, and stepchild. Services are not available in all jurisdictions and are subject to regulatory approval.

MetLife’s worldwide benefits products are underwritten by Delaware American Life Insurance Company, a MetLife affiliate domiciled at 600 North King Street, Wilmington, DE 19801, and other affiliates.

Like most group insurance policies, insurance policies offered by MetLife contain certain exclusions, exceptions, waiting periods, reductions, limitations, and terms for keeping them in force. Ask your MetLife representative for costs and complete details.