FAQ's

You can enroll during IBM's Annual Benefits Enrollment period(in the fall of each year) or if you experience a Qualified Status Change. New hires can enroll within 60 days from their date of hire.

A participating dentist is a general dentist or specialist who has agreed to accept negotiated fees as payment in full for services provided to plan members. Negotiated fees typically range from 30–45% below the average fees charged in a dentist’s community for the same or substantially similar services.2

There are thousands of general dentists and specialists to choose from nationwide — so you are sure to find one who meets your needs. You can receive a list of these participating dentists online at metlife.com by following these instructions or call 1-800-872-6963 to have a list mailed to you.

You do not need an ID card to receive dental services. However, if you enroll in a dental option administered by MetLife, you will receive an ID card, which will remain good for as long as you are enrolled in any dental option administered by MetLife. New cards will not be sent each year. If your card is lost or damaged, call MetLife’s Dental Service Center to request a replacement card or log onto www.metlife.com/mybenefits to print one.

Dentists may submit your claims for you which means you have little or no paperwork. You can track your claims online and even receive e-mail alerts when a claim has been processed.

If your dentist doesn’t submit claims for you, you can now take advantage of a new online feature that allows you to quickly and easily submit your own claim through MetLife’s MyBenefits portal. Click here to learn more.

If you need a paper claim form visit metlife.com or request one by calling 1-800-872-6963.

Yes. You can ask for a pre-treatment estimate. Your general dentist or specialist usually sends MetLife a plan for your care and requests an estimate of benefits. The estimate helps you prepare for the cost of dental services. We recommend that you request a pre-treatment estimate for services in excess of $300. Simply have your dentist submit a request online at metdental.com, or call 1-877-MET-DDS9. You and your dentist will receive a benefit estimate for most procedures while you are still in the office. Actual payments may vary depending upon plan maximums, deductibles, frequency limits and other conditions at time of payment.

Yes. Through international dental travel assistance services3, you can obtain a referral to a local dentist by calling +1-312-356-5970 (collect) when outside the U.S. to receive immediate care until you can see your dentist. Coverage will be considered under your out-of-network benefits.4 Please remember to hold on to all receipts to submit a dental claim.

Coordination of benefits provisions in dental benefits plans are a set of rules that are followed when a patient is covered by more than one dental benefits plan. These rules determine the order in which the plans will pay benefits. If the MetLife dental benefit plan is primary, MetLife will pay the full amount of benefits that would normally be available under the plan. If the MetLife dental benefit plan is secondary, most coordination of benefits provisions require MetLife to determine benefits after benefits have been determined under the primary plan. The amount of benefits payable by MetLife may be reduced due to the benefits paid under the primary plan, but the two plans may work together to provide up to 100% coverage. For more information, contact MetLife’s Dental Service Center.

This is the total amount the plan will pay in the plan year. Once this amount is reached, no further benefits will be paid. The Annual Maximum for IBM Dental Basic option for both Active and Retirees is $500 per individual.

The IBM Dental Plus option has an Annual Maximum of $2,000 per individual for Retirees and $2,500 per individual for Actives. Effective January 1, 2027, Preventive Care Services will no longer count toward the Annual Maximum Benefit under the Dental Plus plan for Actives.

For active employees, only the IBM Dental Plus option covers orthodontia treatment. For retirees, the IBM Dental Plus, cover orthodontia treatment. The Orthodontia Lifetime Maximum is the total amount the plan will pay for orthodontic services for each covered person (subject to any plan age limitations). Once this amount is reached, no further benefits will be paid. This does not affect your Annual Maximum Benefit for Diagnostic, Basic Restorative, and Major Restorative coverages.

The Oral Fitness Library is a resource, provided by MetLife, available to all IBMers.7 It provides easily understood, dependable information regarding oral health and dental care such as:

  • Articles and videos on helpful topics like dental issues and treatments, the link between oral health and overall health, and more
  • Tools that support decision-making, like Health Risk Assessments (HRA) and treatment plan checklists
  • Benefits education to compare different dental plan types and understand how they work


The information and tools available are reviewed by experts to ensure they include the most current and researched guidance on any topic. Our MetLife Dental Advisory Council reviews and selects resources from trusted, industry experts — like the American Dental Association. The council is made up of respected academic and practicing dentists, so you can count on the details being right.

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Elevate your expectations, smile and savings

Interested in reading the 2023 Sustainability Report?

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1 min

Apple employees now have access to valuable legal coverage through MetLife Legal Plans. You can choose between a Base Plan (which covers you and your dependents) and Plus Parents Plan (covering you, your dependents, and up to 8 parents or grandparents).

ENROLL NOW!

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Plan Details

Life has changed, but the need to protect and provide for loved ones has not.

MetLife Pet’s Plan vs. AKC’s Plan

This table has 3 columns and 20 rows. 1st column represents the product 2nd & 3rd represent MetLife and its competitors. Each row indicates whether the product is covered by MetLife or its competitors
MetLife Pet Insurance
AKC Pet Insurance
Wellness and Preventative Care

Yes (optional add-on coverage)

Yes (optional add-on coverage)

Prescriptions

Yes

Yes

Holistic/Alternative Therapy

Yes

Yes (exclusions apply)

Dental Care

Yes (optional add-on coverage)

Yes (optional add-on coverage)

24/7 Telehealth Access

Yes2

Yes

Cancer Coverage

Yes

Yes

Euthanasia

Yes

Yes

Cremation

Yes

Yes (optional add-on coverage)

Grief Counseling

Yes3

No

Boarding

Yes

No

Spaying and Neutering

Yes (optional add-on coverage)

Yes (optional add-on coverage)

Family Plan (Multiple Pets on a Single Policy)

Yes4

No

Includes All Ages and Breeds

Yes

No

No Per-Incident Limits

Yes

Yes (may choose a basic plan version that includes limits)

Reimbursement

Flexible (50% – 90%)5

Flexible (70%, 80%, or 90%)

Average Deductible

Flexible ($0 – $2,500)6

Flexible ($100 – $1,000)

0-Day Accident Waiting Period

Yes7

No

Illness Waiting Period

14 days 7

14 days (exclusions apply)

Deductible Savings

Yes8

No

Days to Reimburse

Up to 30 days (80% of claims reimbursed within 10 days)

Up to 30 days (most within 3 days)

Days to Submit Claim

90

180

NerdWallet Rating9

5 stars

4.5 stars

NerdWallet Callout9"Customizable plans for dogs, cats and even other animals in some states.”9"AKC offers lots of ways to customize your coverage, but its basic plan lacks benefits many other companies include."9

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Taking small business to the next level, together

For the last eight years, MetLife and the Chamber of Commerce have published the Small Business Index – one of the most definitive data sets available on small businesses. Released quarterly, it analyzes the trends, expectations, and sentiment shaping their decisions, underscores our commitment to helping them succeed.

Inflation Remains Top Concern for Small Businesses in 2025
https://metlife.pathfactory.com/sbi-q1-2025-1/inflation-2025?lb-mode=overlay
Key Hiring and Workforce Development Trends in Small Business
https://metlife.pathfactory.com/sbi-q1-2025-1/hiring-experience?lb-mode=overlay
Small Business Insights for Workforce and Cash Flow Management
https://metlife.pathfactory.com/sbi-q1-2025-1/cash-flow?lb-mode=overlay
Inflation Remains Top Concern for Small Businesses in 2025
https://metlife.pathfactory.com/sbi-q1-2025-1/inflation-2025?lb-mode=overlay
Key Hiring and Workforce Development Trends in Small Business
https://metlife.pathfactory.com/sbi-q1-2025-1/hiring-experience?lb-mode=overlay
Small Business Insights for Workforce and Cash Flow Management
https://metlife.pathfactory.com/sbi-q1-2025-1/cash-flow?lb-mode=overlay
Optimism Persists Despite Economic Uncertainty
https://metlife.pathfactory.com/sbi-q1-2025-1/optimism-2025?lb-mode=overlay
Despite Stable Economy, Small Business Index Dips in Q1 2025
https://metlife.pathfactory.com/sbi-q1-2025-1/index-dips-despite-small-business-seeing-stable-economy?lb-mode=overlay
In South, Inflation Remains Biggest Challenge
https://metlife.pathfactory.com/sbi-q1-2025-1/southern-small-businesses-see-stable-economy-say-inflation-is-top-challenge?lb-mode=overlay

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FAQ's

Similar to health insurance for you and your family, pet insurance is coverage for dogs and cats that can help you be prepared for unexpected vet costs. With MetLife Pet Insurance,1 you may be able to cover2 up to 100% on the veterinary care expenses from any licensed veterinarian, specialist or emergency clinic across the U.S.

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Outside valley

Koshi Province Office
City Center, Ward No 8, Dharan Road, Biratnagar
Tel: +977-21-590023/590014
Dhangadi Branch Office
Sabjimandi Road, Ward No 2, Dhangadi
Tel: +977-91-523815
Narayangadh Branch Office
Charan Tower, Lions Chowk, Ward No 4, Bharatpur
Tel: +977-56-595847
Pokhara Branch Office
New Road, Ward No 9, Pokhara
Tel: +977-61-550095
Lumbini Province Office
Singh Complex (3rd Floor), Amar Path, Haatbazar line, Butwal
Tel: +977-71-533213
Bardaghat Office
Above Prabhu Bank, Ward No. 4, Nawalparasi
Tel: +977-78-580783
Bhairahawa Office
Shashwat Bhawan, Narayanpath Bhairahawa-8, Rupandehi
Tel: +977-71-590863/590864
Birgunj Office
Sripur, Ward no: 13, Birgunj, Parsa
Tel: +977-51-520757
Birtamod Office
Mukti Chowk, Kakadbhitta Road, Ward no- 5, Jhapa
Tel: +977-23-544025/544520
Damak Office
Above Hero Bike Showroom, Ward no 8, Jhapa, Damak Municipality
Tel: +977-23-573971
Dang Office
Ghorahi, Ward No 15, Ji Bi Sa Road (Near 3 star hotel), Dang
Tel: +977-82-564018
Dharan Office
Putali Line, Ward No 9, Dharan
Tel: +977-25-520539
Gaighat Office
Purano Petrol Pump Line, Gaighat, Ward No 11, Udayapur
Tel: +977-35-423660
Hetauda Office
Sita Bhawan, TCN Road, Ward No 10, Hetauda
Tel: +977-57-521553
Ilam Office
Ilam Bazar Main Chowk, Ward No 7, Ilam
Tel: +977-27-521986
Itahari Office
Sunsari, Ward No 6, Itahari
Tel: +977-25-587195
Janakpur Office
Bhanuchowk, Mills Area Road, Dhanusha, Janakpur-1
Tel: +977-41-590425/426/427
Katari Office
Near Katari Hospital, Udaypur, Ward No 4, Katari
Tel: +977-35-450431
Lahan Office
Golchakkar, 100m North (Near NIC Bank), Lahan-5
Tel: +977-33-590401, 590402
Mahendranagar Office
Galli No 5, Ward No 18, Bhimdatta, Mahendranagar
Tel: +977-99-520229
Nepalgunj Office
Puspalal Chowk, Ward No 3, Surkhet Road, Nepalgunj
Tel: +977-81-535015
Palpa Office
Silkhan Tole, Ward no. 4, Tansen, Palpa
Tel: +977-75-522557
Surkhet Office
Ari Chowk, Ward no. 4, Birendranagar
Tel: +977-83-521588
Tikapur Office
Khadak Chowk, Hospital Road, Ward No 1, Tikapur
Tel: +977-91-560887
Bhojpur Contact Office
Bank Road, Ward No 8, Bhojpur
Tel: +977-9852050311/9852074311
Bhojpur Contact Office
Bank Road, Ward No 8, Bhojpur
Tel: +977-9852050311/9852074311
Bhojpur Contact Office
Bank Road, Ward No 8, Bhojpur
Tel: +977-9852050311/9852074311