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FAQ's
You can enroll during IBM's Annual Benefits Enrollment period(in the fall of each year) or if you experience a Qualified Status Change. New hires can enroll within 60 days from their date of hire.
A participating dentist is a general dentist or specialist who has agreed to accept negotiated fees as payment in full for services provided to plan members. Negotiated fees typically range from 30–45% below the average fees charged in a dentist’s community for the same or substantially similar services.2
There are thousands of general dentists and specialists to choose from nationwide — so you are sure to find one who meets your needs. You can receive a list of these participating dentists online at metlife.com by following these instructions or call 1-800-872-6963 to have a list mailed to you.
You do not need an ID card to receive dental services. However, if you enroll in a dental option administered by MetLife, you will receive an ID card, which will remain good for as long as you are enrolled in any dental option administered by MetLife. New cards will not be sent each year. If your card is lost or damaged, call MetLife’s Dental Service Center to request a replacement card or log onto www.metlife.com/mybenefits to print one.
Dentists may submit your claims for you which means you have little or no paperwork. You can track your claims online and even receive e-mail alerts when a claim has been processed.
If your dentist doesn’t submit claims for you, you can now take advantage of a new online feature that allows you to quickly and easily submit your own claim through MetLife’s MyBenefits portal. Click here to learn more.
If you need a paper claim form visit metlife.com or request one by calling 1-800-872-6963.
Yes. You can ask for a pre-treatment estimate. Your general dentist or specialist usually sends MetLife a plan for your care and requests an estimate of benefits. The estimate helps you prepare for the cost of dental services. We recommend that you request a pre-treatment estimate for services in excess of $300. Simply have your dentist submit a request online at metdental.com, or call 1-877-MET-DDS9. You and your dentist will receive a benefit estimate for most procedures while you are still in the office. Actual payments may vary depending upon plan maximums, deductibles, frequency limits and other conditions at time of payment.
Yes. Through international dental travel assistance services3, you can obtain a referral to a local dentist by calling +1-312-356-5970 (collect) when outside the U.S. to receive immediate care until you can see your dentist. Coverage will be considered under your out-of-network benefits.4 Please remember to hold on to all receipts to submit a dental claim.
Coordination of benefits provisions in dental benefits plans are a set of rules that are followed when a patient is covered by more than one dental benefits plan. These rules determine the order in which the plans will pay benefits. If the MetLife dental benefit plan is primary, MetLife will pay the full amount of benefits that would normally be available under the plan. If the MetLife dental benefit plan is secondary, most coordination of benefits provisions require MetLife to determine benefits after benefits have been determined under the primary plan. The amount of benefits payable by MetLife may be reduced due to the benefits paid under the primary plan, but the two plans may work together to provide up to 100% coverage. For more information, contact MetLife’s Dental Service Center.
This is the total amount the plan will pay in the plan year. Once this amount is reached, no further benefits will be paid. The Annual Maximum for IBM Dental Basic option for both Active and Retirees is $500 per individual.
The IBM Dental Plus option has an Annual Maximum of $2,000 per individual for Retirees and $2,500 per individual for Actives. Effective January 1, 2027, Preventive Care Services will no longer count toward the Annual Maximum Benefit under the Dental Plus plan for Actives.
For active employees, only the IBM Dental Plus option covers orthodontia treatment. For retirees, the IBM Dental Plus, cover orthodontia treatment. The Orthodontia Lifetime Maximum is the total amount the plan will pay for orthodontic services for each covered person (subject to any plan age limitations). Once this amount is reached, no further benefits will be paid. This does not affect your Annual Maximum Benefit for Diagnostic, Basic Restorative, and Major Restorative coverages.
The Oral Fitness Library is a resource, provided by MetLife, available to all IBMers.7 It provides easily understood, dependable information regarding oral health and dental care such as:
- Articles and videos on helpful topics like dental issues and treatments, the link between oral health and overall health, and more
- Tools that support decision-making, like Health Risk Assessments (HRA) and treatment plan checklists
- Benefits education to compare different dental plan types and understand how they work
The information and tools available are reviewed by experts to ensure they include the most current and researched guidance on any topic. Our MetLife Dental Advisory Council reviews and selects resources from trusted, industry experts — like the American Dental Association. The council is made up of respected academic and practicing dentists, so you can count on the details being right.
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Apple employees now have access to valuable legal coverage through MetLife Legal Plans. You can choose between a Base Plan (which covers you and your dependents) and Plus Parents Plan (covering you, your dependents, and up to 8 parents or grandparents).
| 2025 | 2026 | |
|---|---|---|
Plan Details
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MetLife Pet’s Plan vs. AKC’s Plan
| MetLife Pet Insurance | AKC Pet Insurance | |
|---|---|---|
| Wellness and Preventative Care | Yes (optional add-on coverage) | Yes (optional add-on coverage) |
| Prescriptions | Yes | Yes |
| Holistic/Alternative Therapy | Yes | Yes (exclusions apply) |
| Dental Care | Yes (optional add-on coverage) | Yes (optional add-on coverage) |
| 24/7 Telehealth Access | Yes2 | Yes |
| Cancer Coverage | Yes | Yes |
| Euthanasia | Yes | Yes |
| Cremation | Yes | Yes (optional add-on coverage) |
| Grief Counseling | Yes3 | No |
| Boarding | Yes | No |
| Spaying and Neutering | Yes (optional add-on coverage) | Yes (optional add-on coverage) |
| Family Plan (Multiple Pets on a Single Policy) | Yes4 | No |
| Includes All Ages and Breeds | Yes | No |
| No Per-Incident Limits | Yes | Yes (may choose a basic plan version that includes limits) |
| Reimbursement | Flexible (50% – 90%)5 | Flexible (70%, 80%, or 90%) |
| Average Deductible | Flexible ($0 – $2,500)6 | Flexible ($100 – $1,000) |
| 0-Day Accident Waiting Period | Yes7 | No |
| Illness Waiting Period | 14 days 7 | 14 days (exclusions apply) |
| Deductible Savings | Yes8 | No |
| Days to Reimburse | Up to 30 days (80% of claims reimbursed within 10 days) | Up to 30 days (most within 3 days) |
| Days to Submit Claim | 90 | 180 |
| NerdWallet Rating9 | 5 stars | 4.5 stars |
| NerdWallet Callout9 | "Customizable plans for dogs, cats and even other animals in some states.”9 | "AKC offers lots of ways to customize your coverage, but its basic plan lacks benefits many other companies include."9 |
| Currently Pregnant | Decline | |
| Not currently pregnant, with past history of C-section | Cell 1 | |
| Cell 2 |
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For the last eight years, MetLife and the Chamber of Commerce have published the Small Business Index – one of the most definitive data sets available on small businesses. Released quarterly, it analyzes the trends, expectations, and sentiment shaping their decisions, underscores our commitment to helping them succeed.
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1.1x more likely to increase employee pay1
1.2x more likely to improve access to benefits at affordable price points1
1.5x more likely to improve accessibility to enroll in wellness programs such as employee assistance and financial wellness1
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FAQ's
Similar to health insurance for you and your family, pet insurance is coverage for dogs and cats that can help you be prepared for unexpected vet costs. With MetLife Pet Insurance,1 you may be able to cover2 up to 100% on the veterinary care expenses from any licensed veterinarian, specialist or emergency clinic across the U.S.
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