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FAQs

Frequently Asked Questions
How can I pay my bill? Collapsed Expanded

1. Online using our QuickPay website for contracts ending in UT, MT, MLU, FMU, USU, USV, and MLV

2. Mail in your payment to one of the addresses listed below:

Term Life, Whole Life, and Universal Life Policies

If your policy number begins with the letters GIW, SIT or MLT:
MetLife
PO Box 105072
Atlanta, GA 30348-5072

Variable Life Policies
MetLife
PO Box 371351
Pittsburgh, PA 15250-7351

For all other policies:
MetLife
PO Box 371487
Pittsburgh, PA 15250-7487

How do I file a Claim? Collapsed Expanded

Contact us at 1-800-638-5000, or visit our Service & Claims page to start the process online.

How can I give MetLife my new mailing address or phone number? Collapsed Expanded

Please provide us with your new information so we can keep you informed about the status of your policies. Get started by clicking the link for our Online Change of Address Form.

How can I get a copy of my last bill or annual statement? Collapsed Expanded

For contracts with correspondence available online1, you can now view and print statements by logging into your online account and selecting option to view documents.

How can I make changes to my current Bank account on file? Collapsed Expanded

Access your online account and select the option to view your automatic payment information.

Can I use my credit card to make a payment online or over the phone? Collapsed Expanded

Credit card payments by phone are currently unavailable. Online payments from your bank account are available for some products. For products that offer this option, payments can be made via your online account or our QuickPay website.1

Where do I mail my premium payments or loan repayments? Collapsed Expanded

Term Life, Whole Life, and Universal Life Policies

If your policy number begins with the letters GIW, SIT or MLT
MetLife
PO Box 105072
Atlanta, GA 30348-5072

Variable Life Policies
MetLife
PO Box 371351
Pittsburgh, PA 15250-7351

For all other policies:
MetLife
PO Box 371487
Pittsburgh, PA 15250-7487

What is the MetLife overnight mailing address for premium payments? Collapsed Expanded

Individual Life Policies
MetLife or Brighthouse Financial
Mellon Client Service Center
AIM #1540470 Lockbox 371487
500 Ross St
Pittsburgh PA 15262

MLUS Policies
MetLife Insurance Company USA
Attn Lockbox 371888
500 Ross St 154-0460
Pittsburgh PA 15262

New England Financial Policies
New England Financial
Box 371499
500 Ross Street 154-0470
Pittsburgh PA 15262

General American

Traditional contracts US Bank Operation Center
GenAm Lockbox 790196
1005 Convention Plaza
St. Louis, MO 63101
UL & VUL contracts US Bank Operation Center
GenAm Lockbox 790201
1005 Convention Plaza
St. Louis, MO 63101
How can I find a policy that I had forgotten about or that my loved one provided for me? Collapsed Expanded

Visit our Policy Finder page to enter in whatever details you have, and we'll see if we can find it.

How can I get a copy of my 1099 form? Collapsed Expanded

For contracts that are available online, you can now view and print tax statements by logging into your online account and selecting option to view documents.

How can I get more information about my policy? Collapsed Expanded

You can contact your financial professional with any questions. Alternatively, life insurance policyholders can call us with questions at 1-800-638-5000 or log in to your account online.

What is Brighthouse Financial? Collapsed Expanded

MetLife separated a portion of our life insurance and annuity business, (products sold in-person through an agent), establishing a company called Brighthouse Financial, Inc. Certain policies remain with MetLife and others have transitioned to Brighthouse Financial2, based on the issuing company for your policy.

If you have a policy that was issued by one of these companies, your life insurance policy has been transitioned to Brighthouse Financial:

  • First MetLife Investors Insurance Company (now named Brighthouse Life Insurance Company of NY)
  • MetLife Insurance Company USA (now named Brighthouse Life Insurance Company)
  • New England Life Insurance Company
    Owners of inforce individual life insurance policies that moved to Brighthouse Financial were sent an endorsement changing the name of the issuing company for their policies.


If you have a policy that was issued by one of these companies, your life insurance policy remained with MetLife:

  • Metropolitan Life Insurance Company
  • Metropolitan Tower Life Insurance Company