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Life Insurance Policyholders

Find out how recent changes at MetLife may affect your policy.

Life Insurance Policyholders

As a result of recent changes to our business, some of MetLife’s current retail customers have policies that will move to Brighthouse Financial, and others will remain as part of MetLife.1 While we no longer sell individual life policies through in-person agents, we’re committed to providing all of our current customers with world-class service and claims support. 

Call us at 1-800-638-5000 and we’ll be happy to help answer any questions you have.  

Frequently Asked Questions
Is my policy moving to Brighthouse Financial?

Certain policies remain with MetLife and others have transitioned to Brighthouse Financial, based on the issuing company for your policy.  The issuing company for your policy can generally be found on the front page of your policy.

If you have a policy that was issued by one of these companies, your life insurance policy has been transitioned to Brighthouse Financial:

  • First MetLife Investors Insurance Company (now named Brighthouse Life Insurance Company of NY)        
  • MetLife Insurance Company USA (now named Brighthouse Life Insurance Company)
  • New England Life Insurance Company 


You should have received a letter in the mail explaining the move.

If you have a policy that was issued by one of these companies, your life insurance policy will remain with MetLife: 

  • General American Life Insurance Company
  • Metropolitan Life Insurance Company
  • Metropolitan Tower Life Insurance Company


These changes will have no impact on your MetLife policy. The same terms and conditions apply and the same premiums or deposits will need to be paid. Neither your rights under your policy nor the amounts payable will be impacted by this action. 

Owners of inforce individual life insurance policies were sent an endorsement changing the name of the issuing company for their policies. 

Who can I contact for more information?

You can contact your financial professional with any questions. Alternatively, life insurance policyholders can call us with questions at 1-800-638-5000.

What if I want to cancel, convert, or make other changes to my policy?

You may continue to do so, as provided for in your contract or policy. The same terms and conditions apply to your policy or contract. If you work with a financial professional, you can contact that financial professional at your discretion.

Will the product portfolio I currently have, which includes life insurance conversions, still be available to me?

MetLife will honor all of the contractual obligations of its companies. Life conversions will still be available if your contract gives you the right to convert to a life insurance product. However, the product offerings available for conversion will change. 

How do I know if I have the right coverage?

It’s a good idea to review your coverage every few years to make sure it still meets your financial needs. Check to make sure that all information including your beneficiaries is current. It might be time to re-evaluate your coverage if you:

  • Recently married or divorced
  • Received an inheritance
  • Purchased a new home
  • Refinanced your home mortgage in the past six months
  • Have a child or grandchild who was recently born, adopted or is about to enter college
  • Provide care or financial help to a child or parent
  • Want to ensure that financial resources are available for a loved one’s assistance
What are some basic life insurance terms I should know?

Policy owner

The policy owner is the person who owns the life insurance policy. In many cases, the policy owner is also the person who is insured by the policy. However, the policy owner may also be a relative of the insured, a trust, partnership, or a corporation.


A beneficiary is the person(s) selected by the policy owner to receive the life insurance payments upon the death of the insured.


Premiums are the payments made to the insurance company to purchase and keep a policy active.

Death benefit

A death benefit is the amount paid to the beneficiary at the time of the death of the insured.

Face amount

The face amount of the policy is the amount of the death benefit as stated in the policy. This does not include additional amounts that the policy may provide.

Life Insurance at Work

If your employer offers life insurance, find out what options may be available to you.


Brighthouse annuities and life insurance are issued by Brighthouse Life Insurance Company, Charlotte, NC 28277 and in New York, only by Brighthouse Life Insurance Company of NY, New York, NY 10017 and not MetLife. MetLife, a registered service mark of Metropolitan Life Insurance Company, is used under license to Brighthouse Services, LLC and its affiliates.