Life Insurance Policyholders

Find out how recent changes at MetLife may affect your policy.
Life Insurance Policyholders

As a result of recent changes to our business, some of MetLife’s current retail customers have policies that will move to Brighthouse Financial, and others will remain as part of MetLife.1 While we no longer sell individual life policies through in-person agents, we’re committed to providing all of our current customers with world-class service and claims support. 

Call us at 1-800-638-5000 and we’ll be happy to help answer any questions you have.  

Frequently Asked Questions
Is my policy moving to Brighthouse Financial? Expanded Collapsed

Certain policies remain with MetLife and others have transitioned to Brighthouse Financial, based on the issuing company for your policy.  The issuing company for your policy can generally be found on the front page of your policy.

If you have a policy that was issued by one of these companies, your life insurance policy has been transitioned to Brighthouse Financial:

  • First MetLife Investors Insurance Company (now named Brighthouse Life Insurance Company of NY)        
  • MetLife Insurance Company USA (now named Brighthouse Life Insurance Company)
  • New England Life Insurance Company 


You should have received a letter in the mail explaining the move.

If you have a policy that was issued by one of these companies, your life insurance policy will remain with MetLife: 

  • General American Life Insurance Company
  • Metropolitan Life Insurance Company
  • Metropolitan Tower Life Insurance Company


These changes will have no impact on your MetLife policy. The same terms and conditions apply and the same premiums or deposits will need to be paid. Neither your rights under your policy nor the amounts payable will be impacted by this action. 

Owners of inforce individual life insurance policies were sent an endorsement changing the name of the issuing company for their policies. 

Who can I contact for more information? Expanded Collapsed

You can contact your financial professional with any questions. Alternatively, life insurance policyholders can call us with questions at 1-800-638-5000.

What if I want to cancel, convert, or make other changes to my policy? Expanded Collapsed

You may continue to do so, as provided for in your contract or policy. The same terms and conditions apply to your policy or contract. If you work with a financial professional, you can contact that financial professional at your discretion.

Will the product portfolio I currently have, which includes life insurance conversions, still be available to me? Expanded Collapsed

MetLife will honor all of the contractual obligations of its companies. Life conversions will still be available if your contract gives you the right to convert to a life insurance product. However, the product offerings available for conversion will change. 

How can I give MetLife my new mailing address or phone number? Expanded Collapsed

Please provide us with your new information so we can keep you informed about the status of your policies. Get started by clicking the link for our Online Change of Address Form.

Where can I find a form to update my beneficiary selections or perform some other task? Expanded Collapsed

Forms required for many common task can be found on our forms library page. Simply complete the necessary form and then mail or fax to the address indicated.

What are some basic life insurance terms I should know? Expanded Collapsed

Policy owner

The policy owner is the person who owns the life insurance policy. In many cases, the policy owner is also the person who is insured by the policy. However, the policy owner may also be a relative of the insured, a trust, partnership, or a corporation.


A beneficiary is the person(s) selected by the policy owner to receive the life insurance payments upon the death of the insured.


Premiums are the payments made to the insurance company to purchase and keep a policy active.

Death benefit

A death benefit is the amount paid to the beneficiary at the time of the death of the insured.

Face amount

The face amount of the policy is the amount of the death benefit as stated in the policy. This does not include additional amounts that the policy may provide.

Life Insurance at Work

If your employer offers life insurance, find out what options may be available to you.


Brighthouse annuities and life insurance are issued by Brighthouse Life Insurance Company, Charlotte, NC 28277 and in New York, only by Brighthouse Life Insurance Company of NY, New York, NY 10017 and not MetLife. MetLife, a registered service mark of Metropolitan Life Insurance Company, is used under license to Brighthouse Services, LLC and its affiliates.