Service & Claims

It's easy. Change your address, beneficiary or other policy information, review your coverage and premium, make a withdrawal, and more. You'll also find pre-filled forms, and contact information for your agent. 

Register now!

Manage your other MetLife products, too (like Individual disability, auto or home insurance, or annuities).

Need to file a claim?

Need to file a claim?
  • Contact us at 1-800-638-5000, or
  • Complete the claim form, then mail it back to us along with the original policy(ies) if available and a certified copy of the death certificate.

At MetLife, taking care of beneficiaries is probably the single most important thing we do.


Forms for Individual Life Insurance

You can perform most of these transactions, right now, on eSERVICE. Log in or register above.


Contact Us

Contact Us by Phone
MetLife       Metropolitan Tower Life Insurance Company 800-638-5000
Individual Life 800-638-5000     New England Life Insurance Company 800-388-4000
Group Universal Life 800-523-2894     MetLife USA 800-334-4298
Group Variable Universal Life 800-756-0124        
Group Term 866-492-6983        
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If you're a MetLife client, get online access to prospectuses and other information you'd otherwise receive by mail. It takes only minutes to enroll in MetLife eDeliverySM.