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Service & Claims

Service starts here, with eSERVICE

It's easy. Change your address, beneficiary or other policy information, review your coverage and premium, make a withdrawal, and more. You'll also find pre-filled forms, and contact information for your agent. 

Register now!

Manage your other MetLife products, too (like Individual disability, auto or home insurance, or annuities).

Need to file a claim?

Need to file a claim?
  • Contact us at 1-800-638-5000, or
  • Complete the claim form, then mail it back to us along with the original policy(ies) if available and a certified copy of the death certificate.

At MetLife, taking care of beneficiaries — Delivering The Promise — is probably the single most important thing we do.


Forms for Individual Life Insurance

You can perform most of these transactions, right now, on eSERVICE. Log in or register above.

Contact Us

Contact Us by Phone
MetLife       New England Life Insurance Company
Individual Life Insurance 1-800-638-5000     Individual Life Insurance 1-800-388-4000
Group Universal Life 1-800-523-2894        
MetLife       General American Life Insurance Company
Variable Life Insurance 1-877-357-4419     Individual Life Insurance 1-800-638-9294
Term Life 1-800-638-5000        
Individual Life 1-800-334-4298        
Go paperless with MetLife eDelivery!

If you're a MetLife client, get online access to prospectuses and other information you'd otherwise receive by mail. It takes only minutes to enroll in MetLife eDeliverySM.