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Service & Claims

It's easy. Change your address, beneficiary or other policy information, review your coverage and premium, make a withdrawal, and more. You'll also find pre-filled forms, and contact information for your agent. 

Register now!

Manage your other MetLife products, too (like Individual disability, auto or home insurance, or annuities).

Need to file a life insurance claim?

Need to file a life insurance claim?

On behalf of MetLife, please accept our sincere condolences during this difficult time.  We'll try to make the process of filing a life insurance claim as simple as possible.  

For each beneficiary, please complete and return one of the forms below.

  • If the beneficiary is an individual, use this form

  • If the beneficiary is a trust or entity, use this form

If you need any assistance, please call us at 1-800-638-5000.

Forms

Forms for Individual Life Insurance

You can perform most of these transactions, right now, on eSERVICE. Log in or register above.

Contact Us

Contact Us by Phone
MetLife       Metropolitan Tower Life Insurance Company 800-638-5000
Individual Life 800-638-5000     New England Life Insurance Company 800-388-4000
Group Universal Life 800-523-2894     MetLife USA 800-334-4298
Group Variable Universal Life 800-756-0124        
Group Term 866-492-6983        
           
Go paperless with MetLife eDelivery!

If you're a MetLife client, get online access to prospectuses and other information you'd otherwise receive by mail. It takes only minutes to enroll in MetLife eDeliverySM.