Serving our Customers

Serving Our Global Customers

Building a more confident future for customers means helping reduce stress during difficult times.

A key facet of our purpose is giving customers confidence. As society faces growing financial, mental, social and physical concerns, we provide solutions that meet people’s diverse and evolving needs.

Increasingly, sustainability lies at the core of those needs. To help customers fulfill their purpose—and in turn to help us fulfill ours—MetLife must innovate to embed environmental, social and governance (ESG) factors into our products and services, thereby ingraining sustainability in our business. This can include:

  • Empowering underserved populations—Prioritizing improved access to and ease of use of our products, which enhance lives;
  • Supporting wellness—Securing individuals’ and families’ health and well-being;
  • Protecting the environment—Taking bold action on climate change to protect our customers’ futures;
  • Delivering for our customers—Ensuring dependable customer service and information; and
  • Sharing insights through thought leadership—Providing research, information, and insights into important societal issues. 

Our Purpose

For 152 years

Millennials poised for major life changes expect help from employers MetLife’s 2021 Open Enrollment Study1 found millennials were more likely than other generations to say the pandemic has had a significant impact on their major life plans. Yet, as millennial employees prepare for new life stages, more than half also said they’re anxious about the state of their personal finances, compared with 45% of employees overall. Millennials were also the most likely generation to expect their employers to support them in their future pursuits, which requires benefits that match their needs.

81% of U.S. millennial employees are expecting to make a major life change in the next year

Buying a new home
Getting a pet
Changing careers
Having a child
24 % Buying a new home
22 % Getting a pet
19 % Changing careers
15 % Having a child

That millennials are nearly 50% more likely to get a pet than to have a child in the next 12 months speaks volumes about the role of pets in promoting mental wellness. However, the idea that pets are the answer to young people’s anxieties could be misleading. 

Read more thought leadership focused on Retirement Solutions.

According to MetLife’s Pet Insurance Survey, three in four (74%) working pet parents are concerned about finances as they think about pet care costs when they return to the office after remote working during the pandemic.

67% of pet parents are searching for or considering changing jobs, with 51% saying their current employer does not offer adequate pet benefits and it has an impact on their decision

Millennial managers sacrifice their well-being for employees

MetLife’s 19th Annual U.S. Employee Benefit Trends Manager Study2 found 52% of employees with supportive millennial managers said they are healthy across physical, financial, social and mental health pillars. But although millennial managers foster strong employee performance, they’re sacrificing their own wellbeing—they now feel more overwhelmed, burnt out and stressed while working compared to December 2020. 

As Gen Z and millennials move into management roles, employers should consider offering training and tools for these leaders, such as financial planning, pet insurance and legal services, which millennial managers now describe as must-have benefits.

MetLife’s 2022 U.S. Employee Benefit Trends Study is now available! See the 20th annual report here: The Rise of the Whole Employee

For more examples, visit News & Insights and Reports & Statements.

1 MetLife’s 2021 Open Enrollment Study was conducted in August 2021. The study was fielded by Rainmakers CSI, an international strategy, insight and planning consultancy. The survey consists of a representative sample of 1,006 interviews with full-time employees, ages 21 and over, at companies with at least two employees and an additional Millennial employee boost of 452. Millennials were defined as ages 26 to 40 at time of fielding.

2 MetLife’s 19th Annual U.S. Employee Benefit Trends Manager Study was conducted in June 2021 and July 2021. The study was fielded by Rainmakers CSI – an international strategy, insight and planning consultancy. The survey consists of 2,652 interviews with full-time employees, ages 21 and over, at companies with at least two employees.