Our culture is governed by a strong set of values, ethics, and commitment to integrity.
Ethics and integrity are the foundation of our employees’ roles at MetLife. We have worked to create a culture where every employee takes responsibility for their actions and adopts an ownership mindset. MetLife’s Code of Business Ethics (Code) supports our commitment to building an ethical culture and upholding the highest standards of business conduct, honesty, and integrity. The Code is available in 21 languages and applies to all employees worldwide. Our Code defines MetLife’s expectations for appropriate business conduct and ethical decision-making by employees. Each year, employees pledge that they commit to and comply with the Code. To supplement our Code, we maintain several codes for targeted audiences, including the Financial Management Code of Business Ethics and the MetLife Investments Code of Ethics. Additionally, we maintain a Board of Directors’ Code of Business Ethics, which requires each Director to annually review and subsequently sign an acknowledgment of understanding and compliance.
In 2020, our mandatory training featured MetLife’s Code as the foundation for employee conduct and accountability. The highly interactive, scenario-based training provided examples to bring the Code to life as an everyday tool for making ethical decisions in our daily work. We created an extended course for people managers, which focused on the importance of setting an ethical tone at the top and middle. The training provided additional content on leading by example, fostering a speak-up culture, and appropriately managing conflict of interest risk.
Conflict of Interest Disclosure Program
We require MetLife employees to disclose outside business activities and personal relationships that could cause a conflict through our annual Conflict of Interest (COI) Disclosure Program. Our objective is that employees do not put personal gain or benefit ahead of the interests of MetLife, our customers, or our shareholders. Our global COI Disclosure Program requires every employee to complete a COI disclosure questionnaire at the time of hire, as well as annually. The program was highlighted in the 2020 training on the Code to educate employees about the risks of conflicts of interest, proper mitigation techniques, and our disclosure requirements. The program emphasizes transparency and mitigation to manage enterprise risk. We continue to evolve both the program and the COI disclosure tool to address emerging risks and the needs of employees working remotely.
Read our Code of Conduct >