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Metlife AdvantagesSM

MetLife AdvantagesSM is a comprehensive suite of support, planning and protection services to help guide you through life’s opportunities, transitions and challenges. Certain services offered with this value-added workplace benefit may be available to MetLife basic, supplemental life, and AD&D insurance policyholders based on your company’s benefit plan offering.

Support: Comfort and guidance for challenging times

Grief Counseling1

Provides face-to-face or telephonic counseling services to help you and your dependents cope with grief following the loss of a loved one. Services are also available to those facing major life changes such as divorce, job loss and serious medical conditions.

Delivering the Promise (DTP)9

A unique program designed to help beneficiaries sort through the many financial issues following the loss of a loved one. MetLife has arranged for financial professionals from Massachusetts Mutual Life Insurance Company (MassMutual) to assist in-person or by phone to help answer your questions, file claims and obtain government benefits.

Employee Assistance Program2

Provides professional counseling services for you and your household members for behavioral, health and life issues, such as stress and anxiety, health and wellness, and relationship issues. 

Total Control Account (TCA)3

A life insurance settlement option that offers your loved ones a safe and convenient way to manage life insurance proceeds. Your beneficiaries will have immediate access to the entire amount of their proceeds through an interest bearing account with unlimited draft-writing privileges. The Total Control Account will earn interest while beneficiaries decide what to do with their money.

Travel Assistance with Concierge Services4

Provides you and your dependents with certain types of medical, legal and financial assistance 24 hours a day, 365 days a year, when you are more than 100 miles away from home. You also have access to Mobile Assist services to help you effectively use overseas options and avoid expensive mobile telephone charges.

Planning: Professional and in-person resources when it matters

Will Preparation Services5

Provides eligible employees and their spouses or domestic partners with face-to-face access to a participating Hyatt Legal Plans attorney for preparing or updating a will, living will, and powers of attorney document at no additional charge.

Estate Resolution Services (ERS)5

Provides estate representatives and beneficiaries with face-to-face legal assistance when probating your and your spouse’s or domestic partner’s estates. Beneficiaries can also consult an attorney from Hyatt Legal Plans’ network of participating attorneys for general questions about the probate process.

WillsCenter.com6, a service provided by SmartLegalForms, Inc., provides unlimited access and use of secure online estate planning documents. With, anyone can create important legal papers including wills, power of attorney documents, living wills and HIPAA authorization forms.

Funeral Planning Assistance1

Offers end-to-end services designed to simplify the funeral planning process, and make it easier for your family to organize an event that will honor a loved one’s life. Services include access to local support groups and information on local funeral homes, caterers, florists, headstone makers and other vendors.


A four-part complimentary retirement and financial education series offering expert-led workshops with objective information on investing, estate planning and more.  MetLife has arranged for MassMutual financial professionals to discuss your specific circumstances and individual goals.

MetLife Infinity®7

Helps you create a digital legacy accessible to your beneficiaries, estate administrators and others who play important roles in your major life events. Capture and securely store photos, videos, audio files, deeds, wills, executor instructions and financial documents all in one online location.

Protection: Solutions for continuing workplace coverage


In addition to our portable permanent life products, we offer a portability option on group term life and accidental death and dismemberment (AD&D) coverages, so you can take your coverage with you if you leave your company.

Transition Solutions9

Provides employees affected by group benefits changes with access to financial professionals for assistance with important time-sensitive benefits decisions.  MetLife has arranged for professionals from MassMutual to answer your questions and help guide you toward making the right decisions for your particular situation.

Availability of products and services is based on MetLife’s guidelines, group size, underwriting and state requirements. Like most insurance policies and benefit programs, insurance policies and benefit programs offered by Metropolitan Life Insurance Company and its affiliates contain certain exclusions, exceptions, waiting periods, reductions of benefits, limitations and terms for keeping them in force. Please contact MetLife for complete details.

1 Included with Basic Life Insurance, subject to state and regulatory approval.  Grief Counseling services and Funeral Planning Assistance services  are provided through an agreement with Harris, Rothenberg International (HRI), Inc.  HRI is not an affiliate of MetLife, and the services HRI provides are separate and apart from the insurance provided by MetLife. HRI has a nationwide network of over 35,000 counselors. Counselors have master’s or doctoral degrees and are licensed professionals. Availability is subject to state regulatory approval.  The Grief Counseling program does not provide support for issues such as: domestic issues, parenting issues, or marital/relationship issues (other than a finalized divorce). For such issues, members should inquire with their human resources department about available company resources. This program is available to insureds, their dependents and beneficiaries who have received a serious medical diagnosis or suffered a loss. Events that may result in a loss are not covered under this program unless and until such loss has occurred.

2 EAP services are provided through an agreement with a third party vendor and the services provided are separate and apart from the insurance and services provided by MetLife.

3 The Total Control Account (TCA) is not insured by the Federal Deposit Insurance Corporation or any government agency. The assets backing TCAs are maintained in MetLife’s general account and are subject to MetLife’s creditors. MetLife bears the investment risk of the assets backing the TCAs, and expects to receive a profit. Regardless of the investment experience of such assets, the interest credited to Total Control Accounts will never fall below the guaranteed minimum rate. Guarantees are subject to the financial strength and claims paying ability of MetLife.

4 Travel Assistance and Identity Theft Solutions services are administered by AXA Assistance USA, Inc. Certain benefits provided under the Travel Assistance program are underwritten by Certain Underwriters at Lloyd’s London (not incorporated) through Lloyd’s Illinois, Inc.  Neither AXA Assistance USA Inc. nor the Lloyd’s entities are affiliated with MetLife, and the services and benefits they provide are separate and apart from the insurance provided by MetLife.

5 Included with Employee Supplemental Life Insurance coverages only. Will Preparation and MetLife Estate Resolution Services are offered by Hyatt Legal Plans, Inc., a MetLife company, Cleveland, Ohio. In certain states, legal services benefits are provided through insurance coverage underwritten by Metropolitan Property and Casualty Insurance Company and affiliates, Warwick, Rhode Island. For New York sitused cases, the Will Preparation service is an expanded offering that includes office consultations and telephone advice for certain other legal matters beyond Will Preparation. Tax Planning and preparation of Living Trusts are not covered by the Will Preparation Service. Certain services are not covered by Estate Resolution Services, including matters in which there is a conflict of interest between the executor and any beneficiary or heir and the estate; any disputes with the group policyholder, MetLife and/ or any of its affiliates; any disputes involving statutory benefits; will contests or litigation outside probate court; appeals; court costs, filing fees, recording fees, transcripts, witness fees, expenses to a third party, judgments or fines; and frivolous or unethical matters.

6 is a document service provided by SmartLegalForms, Inc., an affiliate of Epoq Group, Ltd. SmartLegalForms, Inc. is not affiliated with MetLife and the service is separate and apart from any insurance or service provided by MetLife. The service does not provide access to an attorney, does not provide legal advice, and may not be suitable for your specific needs. Please consult with your financial, legal, and tax advisors for advice with respect to such matters. is available to anyone with internet access regardless of affiliation with MetLife. 

7 MetLife Infinity is offered by MetLife Consumer Services, Inc., an affiliate of Metropolitan Life Insurance Company.  MetLife Infinity is available to anyone with internet access regardless of affiliation with MetLife. 

8 Subject to the terms and conditions specified in the certificate.

The financial professionals involved in the programs Delivering the Promise, Transition Solutions and Retirewise were affiliated with MetLife until July 2016, when Massachusetts Mutual Life Insurance Company (MassMutual) acquired MSI Financial Services Inc.  MetLife continues to administer these programs [this][these] program[s], but has arranged with MassMutual for specially-trained financial professionals associated with MassMutual to offer financial education and provide personal guidance to employees and former employees of firms providing this program through MetLife.