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When Your Group Life Insurance Benefits Change

You have important benefit decisions to make. Now’s the time to take action.

We’re here to help you understand your Group Life insurance benefit options. 

Your life insurance coverage will decrease or end soon. This is due to either a change in your employment, family or group policy status. Your personalized options were provided to you in a letter you recently received from MetLife on behalf of your employer.

You have choices to make and timing is critical to continue your benefits. The good news is you can get the guidance you need to understand each of your options below and make the right decisions.


  • Permanent Whole Life policy 
  • No medical questions
  • Must apply within short timeframe  


  • Term policy
  • No medical questions for standard rates
  • Medical questions for preferred rates and increases in coverage
  • Must apply within short timeframe


  • May be lower than conversion rates
  • You choose your policy type
  • Health questions may be required
  • Application can be submitted at any time

We are here to help you with:

  • Making a decision in the required timeframe
  • Deciding what type of policy and how much coverage is right for you
  • Finding lower cost alternatives
  • Determining adequate coverage for other insurance and financial needs

MetLife has an exclusive arrangement with Massachusetts Mutual Life Insurance Company (MassMutual) to provide you with access to a dedicated financial professional to help you navigate the changes to your benefits.

To request a complimentary consultation in your area, please call MetLife at 833-223-9450, Monday – Friday from 9:00 a.m. to 6:00 p.m Eastern time. We will arrange for a local MassMutual financial professional to contact you directly. Or if you prefer, you can complete the form below.

Fill out this form and a MassMutual financial professional will contact you.

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Thank you for your request. A MassMutual financial professional will contact you within 48 -72 hours to schedule an appointment.



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What you need to know
Will the rates be different from the rates I paid while I was working? Collapsed Expanded

Yes. Rates for conversion and portability are calculated based on your age at the time you convert or port your coverage. Conversion rates will remain the same for the life of the policy while portability rates may change.

Rates for an individual policy are calculated based on a number of factors including your age and insurability when you apply, and therefore may be lower than a standard conversion or portability rate.

What is my timeframe for continuing my coverage? Collapsed Expanded

For conversion and portability, you generally have 31 days from when your benefits end to continue your coverage. Refer to your paperwork for specific information about your policy. You can apply at any time for an individual policy.

Why should I speak to a financial professional? Collapsed Expanded

A financial professional is experienced and specially trained to provide personalized guidance and advice. He or she can help you navigate the application process and has access to the information and required forms you may need.

Will I have to answer medical questions? Collapsed Expanded
Conversion Portability Individual

No, not for standard rates.

However, medical questions must be answered to apply for Preferred Life Rates (lower preferred rates) and for increases in coverage. If approved by MetLife, you will be billed using the Preferred Life Rates.

What are the minimum and maximum amounts of coverage? Collapsed Expanded
Conversion Portability Individual

Generally, there is no minimum. However this is subject to the Individual Life plan features.

The maximum coverage that can be continued is generally the amount lost at the time your group coverage ends. 

However, that can vary based on: 

  • The reason group benefits ended.
  • The amount of group insurance you have.
  • Your eligibility for any other group benefits.
  • Specific state regulations.

Refer to your conversion notice for specific information about eligible continuation amounts.

The minimum coverage amounts that can be continued are:


Spouse / Domestic Partner:
   $2,500 for Spouse (with portable employee/insured coverage)
   $10,000 for Spouse Only (if employee does not elect portable coverage)

   $1,000 for children

The maximum coverage amount that can be continued is generally limited to the amount you had at the time group benefits ended, or $2 million.

Refer to your Election of Portable Coverage Form for specific information about eligible continuation amounts.

You generally have more flexibility in your policy options.

Minimums and maximums are subject to the policy chosen.

What are the additional details of each option? Collapsed Expanded


Conversion Portability Individual

Convert your Group Life insurance benefits to a permanent, Individual Whole Life insurance policy2 based on a qualifying event*

Available on all Group Life insurance coverages including Basic Life, Optional Life, Spouse Life and Child Life

Conversion is not available on Accidental Death & Dismemberment (AD&D) coverage

Coverage is guaranteed with no medical questions as long as it is submitted within the application timeframe

Port your Group Life and Accidental Death & Dismemberment (AD&D) insurance benefits to a term policy based on a qualifying event* May be available on some Group Life insurance coverages including Basic Life, Optional Life, Spouse Life and Child Life. Refer to your paperwork for eligible portability options.

AD&D coverages may also be eligible for portability. Refer to your paperwork for eligible portability options.

Coverage is guaranteed with no medical questions as long as it’s submitted within the application timeframe.

Preferred rates may be available for those who qualify based on completing a Statement of Health (SOH) form.

You may qualify for an individual policy at any time with evidence of insurability.

Not limited to a qualifying event

Policy includes a range of selections.

*A qualifying event is a loss of group life or AD&D coverage due to termination, retirement, a scheduled decrease of coverage, a dependent spouse or child’s eligibility changed (i.e. child reached plan’s maximum age or age limit, death of employee, divorce or termination of domestic partnership), class or plan eligibility change, or the group policy ended. 

1 Subject to state availability. To take advantage of this benefit, coverage of at least $10,000 must be elected. Increases, decreases, minimum and maximum coverage amounts are subject to state availability.

2 A non-renewable term life policy may precede a whole life conversion policy for a period of one year if your group coverage is issued in New York or West Virginia

MetLife administers the PlanSmart/Transition Solutions program, but has arranged for Massachusetts Mutual Life Insurance Company (MassMutual) to have specially-trained financial professionals offer financial education and, upon request, provide personal guidance to employees and former employees of companies providing this program through MetLife.