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Frequently Asked Questions

How can I give MetLife my new mailing address or phone number? Collapsed Expanded

Please provide us with your new information so we can keep you informed about the status of your policies. Get started by clicking the link for our Online Change of Address Form.

How can I get a copy of my 1099 form? Collapsed Expanded

You can now view and print tax statements by logging in to your online account and selecting the option to view documents.  You can also send a request to requests@metlife.com to request a copy of the 1099 form.

What is the fax number and email address to send my requests? Collapsed Expanded

You can fax and email requests to the following:
Fax number: 1-877-547-9666
Email: requests@metlife.com

How do I process a Fund Transfer? Collapsed Expanded

For contracts that are available online, you can complete by logging into your online account and selecting "Transfer Funds" from the drop down menu.

What is Brighthouse Financial? Collapsed Expanded

MetLife separated a portion of our individual life insurance business (life insurance purchased through a financial professional) and annuity business, establishing a company called Brighthouse Financial, Inc., which is not affiliated with MetLife.

Certain contracts remain with MetLife and others have transitioned to Brighthouse Financial1, based on the original issuing company for your contract. 

If you have an annuity contract that was issued by one of these companies, your annuity has been transitioned to Brighthouse Financial:

  • First MetLife Investors Insurance Company (now named Brighthouse Life Insurance Company of NY)   
  • MetLife Insurance Company USA (now named Brighthouse Life Insurance Company)  


Owners of active individual life insurance policies and annuity contracts that moved to Brighthouse Financial were sent an endorsement (a notice) changing the name of the issuing company for their policies/contracts. 

If you have an annuity contract that was issued by one of these companies, your annuity remains with MetLife:     

  • Metropolitan Life Insurance Company   
  • Metropolitan Tower Life Insurance Company
How can I get more information about my account? Collapsed Expanded

You can contact your financial professional with any questions, log in to your online account, or reach MetLife at the numbers below:

Group Annuities: 1-800-560-5001

Individual Annuities: 1-800-638-7732