Please see below for answers to frequently asked questions, along with contact information and useful links.
Quick and easy access to MetLife customer support services and resources.
MetLife separated a portion of our individual life insurance business (life insurance you buy in-person through an agent) and annuity business, establishing a company called Brighthouse Financial, Inc.
Certain contracts remain with MetLife and others have transitioned to Brighthouse Financial1, based on the issuing company for your contract.
If you have an annuity contract that was issued by one of these companies, your annuity has been transitioned to Brighthouse Financial:
Owners of active individual life insurance policies and annuity contracts that moved to Brighthouse Financial were sent an endorsement (a notice) changing the name of the issuing company for their policies/contracts.
If you have an annuity contract that was issued by one of these companies, your annuity remains with MetLife:
Please provide us with your new information so we can keep you informed about the status of your policies. Get started by clicking the link for our Online Change of Address Form.
Forms required for many common task can be found on our forms library page. Simply complete the necessary form and then mail or fax to the address indicated.
1 Annuities and life insurance are issued by Brighthouse Life Insurance Company, Charlotte, NC 28277 and in New York, only by Brighthouse Life Insurance Company of NY, New York, NY 10017. The current MetLife insurance companies do not sell individual annuities or life insurance to individuals. MetLife, a registered service mark of Metropolitan Life Insurance Company, is used under license to Brighthouse Services, LLC and its affiliates.