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Critical Illness Insurance FAQs

FAQ's

UFA members can claim Critical Illness Insurance benefits from MetLife by completing a claim form and submitting all requested information.  The claim form can be found on this website by clicking the link for Claim Form.  You will also need to submit a Physician Statement with your claim.

At your option, you can submit your claim online and upload supporting information to our website.  To submit a claim online, visit mybenefits.metlife.com or download the MetLife Mobile App.

Coverage details can be found by clicking on the link on this website that is titled Coverage Details.  This will bring up an Outline of Coverage that will detail the plan’s benefits including limitations and exclusions. Please refer to the Certificate of Insurance for complete plan details.

The UFA Critical Illness Insurance plan includes a Health Screening Benefit. Covered members can claim this benefit by either submitting a claim form or by calling MetLife. To find the Health Screening Benefit claim form, click on the link in this tile called Health Screening Benefit Claim Form. Complete this form and submit it to MetLife.

Members can also choose to call in and file a Health Screening Benefit claim over the phone for themselves and their covered family members. Members only need the date of the test and type of test/screening. To phone in a claim, call 1-800-Get Met 8. When you call you will be connected with MetLife’s IVR. To get to a live MetLife representative, mention the product, which is Critical Illness Insurance, say “Uniformed Firefighters Association” when prompted for company name, and then say, “File a Claim”.  

For information about your Critical Illness Insurance coverage contained in the VIP Bundle, contact Winston Benefits at 1-800-347-6071.

While MetLife does not require a beneficiary be designated for Accident Insurance, Critical Illness Insurance and Hospital Indemnity Insurance, we highly encourage you to do so. To designate a beneficiary, download the form in this tile called Beneficiary Designation Form. Complete and mail the form to MetLife at the address noted on the form. You need only complete one form for all three products in the bundle, Accident Insurance, Critical Illness Insurance and Hospital Indemnity Insurance. You will need to complete a separate beneficiary form for your Life/AD&D Insurance and Disability Insurance with Winston Benefits during enrollment for these benefits. If you have not done so, please call Winston Benefits at 1-800-347-6071.